Latoya Francis
Administration/ Home Health aide
Port St Lucie ,FL
Summary
Motivated individual , focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers or clients, building loyalty and driving retention processes. Demonstrates superb judgement in balancing clients , employees and company objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
CDJ Transportation
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
Home Health Care Provider
Joensens Residence
09.2018 - 10.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Home Health Aid
Ocasios Residence
04.2016 - 11.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Customer Service Agent/Sales Associate
Life 1 Medical
05.2016 - 08.2017
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL03.2025
Certificate - Home Health Aide
Center For Career Training
Fort Lauderdale, FL12.2017
Certificate - First Aide Training ,CPR,BLS
Paramount Training Services
Fort Lauderdale, FL10.2017
Level 2 Certification - Cosmetology/Beautician
Heart Trust Training College
Jamaica05.2011
High School Diploma -
Winston Jones High
Jamaica07.2006
Skills
- Call Center Strategy
- Exceptional Telephone Etiquette
- Positive and Constructive Feedback
- Clerical Support
- Exceptional Interpersonal Communication
- Customer Relations
- Work Prioritization
- Administrative Support
- Verbal and Written Communication
Timeline
Customer Service Manager
CDJ Transportation
01.2022 - Current
Home Health Care Provider
Joensens Residence
09.2018 - 10.2020
Customer Service Agent/Sales Associate
Life 1 Medical
05.2016 - 08.2017
Home Health Aid
Ocasios Residence
04.2016 - 11.2017
Associate of Science - Nursing
Broward College
Certificate - Home Health Aide
Center For Career Training
Certificate - First Aide Training ,CPR,BLS
Paramount Training Services
Level 2 Certification - Cosmetology/Beautician
Heart Trust Training College
High School Diploma -
Winston Jones High
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