LaToya Freeman
Frisco,TX
Summary
Results-driven Community Standards Assistant with extensive experience at Castle Group in compliance investigations and customer service. Achieved significant operational efficiency improvements through the development of innovative policies and procedures. Demonstrated exceptional communication skills and strong administrative support, consistently delivering high-quality outcomes while managing complex workflows to enhance homeowner satisfaction.
Overview
4
4
years of professional experience
Work History
Community Standards Assistant
Castle Group
Frisco , Texas
12.2023 - Current
- Assisted in the preparation of reports, presentations and correspondence.
- Assisted the Architectural Modification Committee (AMC) with meetings, inspection reports, and agendas..
- Prepared agendas, inspection reports, meetings set up, and presentation.
- Emailed and called homeowners and contractors regarding the modification process and applications.
- Provide administrative support to managers and staff by assisting with clerical needs and business correspondence.
- Assisted in the development of new policies and procedures to improve operational efficiency for AMC and homeowners
Community Standards Assistant /Front Desk Clerk Scheduler
CCMC
Scottsdale, AZ
05.2021 - 12.2023
- Managed front office workflow according to established policies and procedures.
- Greeted customers and provided excellent customer service.
- Answered telephones and greeted /homeowners visitors to assist, answer questions and direct.
- Issued compliance violations
- Investigated reported and identified compliance issues against homeowners throughout Frisco Lakes Community
- Tracked modifications completion to provide weekly metrics to compliance manager.
Education
Bachelor of Science -
Jackson State University
Jackson, MS05-2006
Skills
- Compliance investigation
- Customer service
- Administrative support
- Communication skills
- Computer skills
- Fast learner
Timeline
Community Standards Assistant
Castle Group
12.2023 - Current
Community Standards Assistant /Front Desk Clerk Scheduler
CCMC
05.2021 - 12.2023
Bachelor of Science -
Jackson State University