Latoya Gonzalez
Downey,CA
Summary
Driven by a commitment to enhancing patient outcomes, my tenure at Newport Institute honed my expertise in discharge planning and care coordination, alongside fostering critical thinking and decision-making skills. I've significantly improved patient satisfaction through personalized care plans, demonstrating a results-oriented approach to healthcare management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Discharge Planner
Newport Insititute
Santa Ana, CA
08.2022 - Current
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
- Coordinated travel arrangements and contacted family with travel information.
- Provided ongoing training and mentorship to new Discharge Planners, fostering a supportive team environment that promoted knowledge sharing and skill development.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Maintained detailed records of patient progress, documentation of services and case notes.
Care Coordinator
Newport Insititute
Santa Ana, CA
06.2020 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
Mental Health Worker
Axis Mental Health
Santa Ana, CA
05.2017 - 06.2020
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Observed and monitored client behavior and responses to treatment.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Assisted psychiatrists with medication management tasks including monitoring patient adherence and documenting side effects observed during appointments.
Behavioral Job Coach
Adult Basic Learning Environment
Covina, CA
02.2015 - 04.2017
- Assisted clients in reaching their personal goals by providing ongoing support and encouragement.
- Demonstrated flexibility adapting coaching approaches based on each person''s unique strengths challenges preferences building trust maintaining engagement throughout process.
- Facilitated group workshops on topics such as emotional regulation, social skills, and coping strategies for diverse clientele.
- Established rapport with clients through consistent communication and active listening skills.
- Supported skill-building activities designed empower individuals take active roles shaping their lives achieving desired outcomes.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Mental Health Support Worker
Cerritos College Hospital
Cerritos, CA
05.2013 - 01.2015
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Work with Adults and Children diagnosed with mental health issues such as Bipolar, Schizophrenia, depression
- Monitoring patients in a Psychiatric unit
- Vital signs
- report to the Register Nurse on duty
- Assist with Activities of everyday living
Ceritified Nurse Assistant
Imperial Convalesant Hospital
La Mirada, CA
06.2011 - 04.2013
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
Certified Nursing Assistant
CIT Nursing College
08.2011
High School Diploma -
Mayfair High School
Bellflower, CA06.2004
Skills
- HIPAA Compliance
- Healthcare systems navigation
- Patient support
- Medication Reconciliation
- Care Coordination
- Discharge Planning
- Treatment Plans
- Staff Assistance
- Critical Thinking
- Decision-Making
- Certified in CPR/CPI
- Work Planning and Prioritization
Timeline
Discharge Planner
Newport Insititute
08.2022 - Current
Care Coordinator
Newport Insititute
06.2020 - Current
Mental Health Worker
Axis Mental Health
05.2017 - 06.2020
Behavioral Job Coach
Adult Basic Learning Environment
02.2015 - 04.2017
Mental Health Support Worker
Cerritos College Hospital
05.2013 - 01.2015
Ceritified Nurse Assistant
Imperial Convalesant Hospital
06.2011 - 04.2013
Certified Nursing Assistant
CIT Nursing College
High School Diploma -
Mayfair High School