LaToya Gorham
Arthurdale,WV
Summary
Detail-oriented professional with 20 years of healthcare experience and 2+ years of expertise in travel coordination and customer service. Adept at managing logistics, building relationships, and resolving problems to ensure client satisfaction. Highly skilled in organizing travel arrangements, negotiating costs, and delivering exceptional administrative support. Passionate about creating seamless experiences and maintaining efficiency in high-paced environments.
Overview
3
3
years of professional experience
Work History
Registered Medical Assistant
North Carolina State University
Raleigh, North Carolina
08.2024 - Current
- Provided administrative support, including scheduling, record-keeping, and communication with patients and providers.
- Delivered high-quality service in a fast-paced medical environment, ensuring client and patient satisfaction.
- Coordinated logistics for medical personnel, such as scheduling shifts and managing assignment
Travel Business Owner
Inteletravel
Delray Beach, Florida
05.2022 - Current
- Planned and coordinated travel itineraries, including flights, lodging, and transportation, for individuals, families, and groups.
- Negotiate with hotels and vendors to secure lower rates, ensuring budget-friendly travel solutions for clients.
- Used CRM tools to manage bookings, itineraries, and client preferences.
- Resolve travel-related issues promptly and professionally, maintaining high client satisfaction.
- Collaborate with clients to personalize travel experiences, building strong relationships and repeat business.
Education
Associate of Science -
Kaplan University
Davenport, IA12-2016
Skills
- Privacy and confidentiality
- Apollo Travel Software (Basic Knowledge)
- CRM Systems
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Typing (60 WPM
Timeline
Registered Medical Assistant
North Carolina State University
08.2024 - Current
Travel Business Owner
Inteletravel
05.2022 - Current
Associate of Science -
Kaplan University