LATOYA HALL

• Inbound Outbound Calling to patients to schedule exams, putting orders into patient profile
• Calculate and provide Time of Service Estimates.
• Initiate, track and obtain pre-authorizations from insurance carriers/RBMs within time allotted for procedures.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulati
• insurance verification or trends
• Maintains a level of productivity suitable for the department.
• Clearly document all communications and contacts with providers and personnel in
• Scheduled patient appointments utilizing advanced scheduling software to optimize clinic workflow.

• Help assist Mental health patients in an inpatient outpatient clinic setting, counseling and helping mental health patients while in a temporary stay at facility

• Remote Assisting customers with Holter monitor device from home, Interpret rhythm and help customer {patients} with programming and activating the heart monitor.

• Conducted EKG tests with precision, interpreting results for diverse patient cases. Streamlined data management, enhancing diagnostic efficiency.
• Provided compassionate care to patients during EKG procedures. Collaborated with medical teams to ensure comprehensive cardiac assessments.
• Maintained meticulous records of EKG readings and patient data. Implemented quality control measures, minimizing errors in test results.
• Proposed and implemented new patient comfort techniques during EKG procedures. Adapted to evolving medical technologies, enhancing test accuracy.
• Optimized EKG scheduling, reducing patient wait times. Contributed to improved cardiac diagnosis rates through efficient test administration.

• Led medication administration for memory care residents, ensuring accurate dosing and timely delivery. Implemented new safety protocols, reducing medication errors.
• Coordinated with healthcare team to optimize resident care plans. Mentored junior staff on proper medication handling and resident interaction techniques.
• Maintained meticulous medication records, ensuring compliance with state regulations. Conducted regular audits to identify and address potential discrepancies.
• Provided compassionate care to residents with memory impairments. Developed strong relationships with families, offering guidance and support during challenging times.

• Managed front desk operations in a busy healthcare environment
• Provided exceptional patient care, ensuring comfort and satisfaction
• Efficiently recorded patient vitals and updated EMR systems
• Maintained organized filing, ensuring easy access to critical information
• Led medication administration for diverse patient groups, ensuring accurate dosing and minimizing errors.
• Implemented new protocols, enhancing safety and efficiency.
• Coordinated with healthcare team to optimize patient care plans. Facilitated smooth communication between staff, patients, and families.

• Developed and implemented engaging lesson plans aligned with curriculum standards.
• Mentored junior teachers, enhancing instructional strategies and classroom management techniques.
• Utilized assessment tools to evaluate student performance and adjust teaching methods accordingly.
• Fostered a positive learning environment through effective communication and conflict resolution skills.

• Resolved customer inquiries and complaints, ensuring high satisfaction rates.
• Trained new staff on company policies and customer service best practices.
• Managed order processing and tracking within CRM systems effectively.
• Developed and implemented process improvements to enhance response times.
• Collaborated with cross-functional teams to address complex customer issues.
• Analyzed customer feedback to identify trends and recommend solutions.
• Led initiatives to streamline workflows, improving team efficiency by 20%.

• Managed customer inquiries to enhance service satisfaction and resolve issues efficiently.
• Developed strategies to improve workflow processes, resulting in increased operational efficiency.
• Trained new agents on software systems and customer interaction protocols to ensure consistency.
• Analyzed customer feedback to identify trends and implement improvements in service delivery.
• Roadside assistant for Lexus and Toyato

Help customer that have Signed up for Healthcare Insurance too make sure the plan that they have selected is confirmed.

• Developed and implemented process improvements to enhance response times.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Promptly responded to inquiries and requests from prospective customers.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Cross-trained and provided backup support for organizational leadership.