LATOYA HAYES
Burlington,NJ
Overview
16
16
years of professional experience
Work History
FAMILY SERVICE WORKER
Division of Family Assistance and Benefits
East Orange, New Jersey
05.2017 - 08.2025
- Assess eligibility, ensuring timely processing and accurate determinations for client assistance.
- Connect clients to services, enhancing self-sufficiency through effective referrals.
- Conduct interviews to verify eligibility, maintaining detailed case histories.
- Identify client needs, providing referrals for housing, job training, and financial aid.
- Facilitate interviews in-person and by phone, ensuring comprehensive client support.
ASSISTANT FAMILY SERVICE WORKER
Division of Child Protection and Permanency (DYFS)
Millburn, NJ
10.2011 - 05.2017
- Monitored family progress through regular home visits, documenting improvements and adjusting intervention strategies for optimal outcomes
- Developed comprehensive family support plans and coordinated with community resources to enhance client independence and well-being through targeted interventions
- Maintained detailed case documentation and progress reports while managing multiple high-priority family cases, ensuring compliance with state regulations
FRONT END RUNNER/ SUPERVISING CASHIER
ShopRite
Millburn, NJ
07.2015 - 04.2017
- Led daily front-end operations, optimized cash management systems, and maintained regulatory compliance while supervising payment processing workflows
- Processes all forms of payments (i.e. cash, credit, checks, EBT, WIC, rainchecks, coupons, vouchers, gift cards, etc.)
- Maintains cash integrity of store by correctly handling pickups, making changes, overseeing podium security and safeguarding tills
- Provides assistance in handling voids, overrides and Price Plus cards, enforce front end policies and procedures such as dress code, check cashing, coupon redemption, time and attendance, Price Plus
- Complies with all store rules, company policies, safety requirements, security standards and all local, state and federal health and civil code regulations.
ASSISTANT RESIDENCE MANAGER
Jewish Association for Developmental Disabilities
Hackensack, NJ
07.2009 - 10.2011
- Oversaw home operations in manager's absence, ensuring smooth functioning.
- Developed and executed personalized care plans for residents, focusing on both immediate needs and long-term developmental objectives
- Managed budgets and financial needs, optimizing resource allocation.
- Created effective weekly staff schedules, improving team efficiency
- Led staff onboarding initiatives and mentored new team members while fostering a supportive residential environment
Education
Bachelor of Arts - Liberal Studies/Humanities
Thomas Edison State University
Trenton, NJ05-2027
COMMUNICATIVE SCIENCES & DISORDERS -
Hampton University
Hampton, VA05-2007
HIGH SCHOOL DIPLOMA - College Preparatory and Culinary Arts
Bergen County Academies
Hackensack, NJ06-2004
Timeline
FAMILY SERVICE WORKER
Division of Family Assistance and Benefits
05.2017 - 08.2025
FRONT END RUNNER/ SUPERVISING CASHIER
ShopRite
07.2015 - 04.2017
ASSISTANT FAMILY SERVICE WORKER
Division of Child Protection and Permanency (DYFS)
10.2011 - 05.2017
ASSISTANT RESIDENCE MANAGER
Jewish Association for Developmental Disabilities
07.2009 - 10.2011
Bachelor of Arts - Liberal Studies/Humanities
Thomas Edison State University
COMMUNICATIVE SCIENCES & DISORDERS -
Hampton University
HIGH SCHOOL DIPLOMA - College Preparatory and Culinary Arts
Bergen County Academies