Latoya Herbert
PEARLRIVER,LA
Summary
Detail-oriented professional with expertise in high-pressure environments. Proven skills in managing complex schedules, securing authorizations, and fostering client relationships. Strong multitasking abilities and adherence to confidentiality protocols drive efficiency and enhance operational processes.
Overview
30
30
years of professional experience
Work History
Legal Secretary
Paradigm Health
Lacombe, Louisiana
04.2024 - Current
- Coordinated meetings, depositions, and court appearances for legal team members.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Communicated with clients to gather information and provide updates on cases.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Proofed documents and submitted to attorneys for review.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Received and disbursed incoming mail.
- Routed contracts, agreements and invoices through proper signature process.
Insurance Verification Specialist
Neurocare of the South
Covington, Louisiana
03.2021 - 04.2024
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Verified patient insurance coverage for neurodiagnostic services and procedures.
- Coordinated with insurance providers to obtain pre-authorization for treatments.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Communicated with patients regarding their insurance benefits and coverage options.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Navigated through multiple online systems to obtain documentation.
- Reviewed and updated patient information in electronic health record systems.
- Collaborated with medical staff to resolve insurance-related inquiries and issues.
- Retained strong medical terminology understanding in an effort to better comprehend procedures.
- Provided training and support to new staff on insurance verification procedures.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Collaborated with billing specialists and medical coders to resolve discrepancies in patients' insurance information.
Prior Authorization Specialist
Slidell Memorial Hospital
Slidell, LA
08.2020 - 03.2021
- Reviewed prior authorization requests for medical procedures and services.
- Communicated with healthcare providers to gather necessary documentation.
- Managed appeals for denied authorization requests effectively.
- Educated patients on insurance coverage and prior authorization processes.
- Maintained accurate records of authorization status and communications.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Developed relationships with external vendors providing pre-authorization services.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Front Desk Medical Receptionist
Southern Surgical Hospital
Slidell, LA
02.2020 - 08.2020
- Greeted patients and visitors warmly upon arrival at Southern Surgical Hospital.
- Scheduled and confirmed patient appointments using electronic health record systems.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Collected patient information and verified insurance details during check-in process.
- Maintained organized medical records to ensure easy access for healthcare providers.
- Assisted with billing inquiries and provided support to financial services team.
- Coordinated communication between patients and healthcare professionals effectively.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
Billing Coordinator
Slidell Memorial Hospital
Slidell, LA
08.2018 - 07.2019
- Maintained organized records of patient accounts and payment histories.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Generated detailed reports on billing activity for management review.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Reviewed past due accounts and contacted customers for payment arrangements.
- Processed invoices, credit memos and other financial documents.
Prior Authorization Specialist
HCA
New Orleans, LA
05.2012 - 08.2018
- Reviewed prior authorization requests for medical procedures and services.
- Communicated with healthcare providers to gather necessary documentation.
- Trained new staff on prior authorization procedures and company policies.
- Participated in multidisciplinary team meetings to discuss complex cases requiring prior authorization.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Followed up on pending prior authorization requests to ensure timely processing.
Unit Clerk
Tulane Medical Center
New Orleans, LA
03.2007 - 05.2012
- Managed patient records and ensured accurate data entry for medical charts.
- Coordinated appointment scheduling for patients and medical staff efficiently.
- Facilitated communication between healthcare providers and patients effectively.
- Maintained office supplies and inventory for daily operations smoothly.
- Assisted in organizing patient admissions and discharges seamlessly.
- Supported nurses and doctors with administrative tasks as needed.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Maintained confidentiality of all patient information.
- Assisted in the preparation of patient charts and medical records.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared discharge summaries following completion of a patient's stay in the facility.
Medical Receptionist
Orleans Parish Sheriff's Office
New Orleans
08.2002 - 08.2006
- Utilized electronic health record systems to update patient information promptly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed phone calls, directing inquiries to appropriate personnel efficiently.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
Front Desk Receptionist
Dr. Kevin U. Stephen’s
New Orleans, LA
08.1996 - 08.2001
- Greeted patients warmly and professionally upon arrival.
- Managed appointment scheduling and confirmed visits for patients.
- Answered phone inquiries and addressed patient concerns promptly.
- Coordinated communication between patients and medical staff effectively.
- Ensured a clean and welcoming reception area for all visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
John McDonogh Senior High School
New Orleans, LASkills
- Microsoft Word
- Invoice processing
- Insurance verification
- Records management
- Compliance knowledge
- Appointment coordination
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Client communication
- Telephone communication
- Customer service
- Conflict resolution
- Deadline tracking
- Appointment setting
Affiliations
- Family
- Baking
- Reading
Timeline
Legal Secretary
Paradigm Health
04.2024 - Current
Insurance Verification Specialist
Neurocare of the South
03.2021 - 04.2024
Prior Authorization Specialist
Slidell Memorial Hospital
08.2020 - 03.2021
Front Desk Medical Receptionist
Southern Surgical Hospital
02.2020 - 08.2020
Billing Coordinator
Slidell Memorial Hospital
08.2018 - 07.2019
Prior Authorization Specialist
HCA
05.2012 - 08.2018
Unit Clerk
Tulane Medical Center
03.2007 - 05.2012
Medical Receptionist
Orleans Parish Sheriff's Office
08.2002 - 08.2006
Front Desk Receptionist
Dr. Kevin U. Stephen’s
08.1996 - 08.2001
John McDonogh Senior High School