LATOYA HILTON
Fresno,CA
Summary
Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.
Overview
10
10
years of professional experience
Work History
Optometric Technician
America's Best Contact and Eyeglasses
06.2022 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Recorded patient data and examination results in electronic medical records for precise record maintenance.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Credentialing Coordinator's Assistant
Aston Carter
08.2022 - 09.2022
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Communicated effectively with various parties each day using polished interpersonal and active listening skills
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing
Medical Claims Specialist
Sante Health Systems
10.2021 - 02.2022
- Evaluated accuracy and quality of data entered into agency management system.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Coordinated with contracting department to resolve payer issues.
- Reviewed 220 patient cases per week and verified insurance coverage information
- Verified client information by analyzing existing evidence on file
Eligibility Worker (Call Center)
County Of Fresno, Department Of Social Services
07.2017 - 07.2020
- Managed processing of financial assistance and food stamp benefits applications.
- Inputted all gathered information and researched data on applicants into computer system using CalWIN.
- Interviewed applicants and explained scope of different available benefits.
- Educated patients on eligibility and affordability options by offering insightful information.
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and fast-paced atmosphere
Office Supervisor
County Of Fresno, Department Of Social Services
11.2014 - 07.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Prepared agendas and took notes at meetings to archive proceedings
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Created, prepared and delivered reports to various departments
- Delivered performance reviews, recommending additional training or advancements
- Coached new hires on company processes while managing employees to achieve maximum production
Education
Specialist Diploma - Medical Office Administration
Heald Business College
Fresno, CASkills
- Critical Thinking
- HIPAA Guidelines
- Organization and Time Management
- Office Management
- Telephone Etiquette
- Administrative Support
- Calendar Software
- Eligibility Determinations
- Customer Service
- Scheduling and Coordinating
- Data Entry and Maintenance
- Visual field testing
- Knowledge of medical terminology
- Patient medical records
- Retinal imaging
Timeline
Credentialing Coordinator's Assistant
Aston Carter
08.2022 - 09.2022
Optometric Technician
America's Best Contact and Eyeglasses
06.2022 - Current
Medical Claims Specialist
Sante Health Systems
10.2021 - 02.2022
Eligibility Worker (Call Center)
County Of Fresno, Department Of Social Services
07.2017 - 07.2020
Office Supervisor
County Of Fresno, Department Of Social Services
11.2014 - 07.2017
Specialist Diploma - Medical Office Administration
Heald Business College
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