Latoya Hinson
Tallahassee,FL
Summary
with over 20 years of experience in customer service. Coordinated team efforts to optimize schedules and implement operational enhancements. Completed project management program at Louisiana State University and actively pursuing state project management certification. Currently enrolled at Southern New Hampshire University for a bachelor’s degree in science for operations management. Aiming to leverage leadership and organizational skills to drive success in project management initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inbound Contact Representative 3
Humana
Clearwater, FL
06.2023 - Current
- Led initiatives to deliver comprehensive solutions for Medicare clients, acting as a key advocate.
- Managed and resolved high-stakes and difficult calls, maintaining a professional demeanor.
- Strategically communicated benefits and resolved complex account issues to drive client satisfaction.
- Promoted to Inbound Contacts Rep 3 within six months, overseeing supervisor-level call management.
Lead Staffing Coordinator
BayCare Health System
Clearwater, FL
02.2021 - 04.2022
- Oversaw team of staffing coordinators to ensure appropriate nurse-to-patient ratios across multiple hospitals.
- Collaborated with directors and leadership to resolve staffing challenges.
- Utilized Microsoft Teams and Excel to manage schedules and communications.
Patient Support Technician
BayCare Health System
Clearwater, FL
08.2006 - 02.2021
- Led support for anesthesiologists and CRNAs during surgical procedures, ensuring sterile field setup, IV line preparation, and patient monitoring were executed efficiently.
- Oversaw supply inventory management and coordinated call schedules to optimize anesthesia staff operations.
- Collaborated with nursing teams to enhance patient care, focusing on vital sign monitoring, mobility assistance, and accurate documentation.
- Streamlined patient chart maintenance and enhanced communication channels with medical professionals.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NHCertificate - Project Management
Louisiana State University (Online)
04.2025
Diploma - Practical Nursing
Pinellas Technical Education Center
Clearwater, FL01.2004
High School Diploma - undefined
Dunedin High School
Dunedin, FL01.2001
Skills
- Project Coordination & Scheduling (MS Excel, Teams, Outlook, Google Suite)
- Customer & Client Relations (Call Center, Healthcare Advocacy, Conflict Resolution)
- Administrative Support (Calendar Management, Document Editing, File Organization)
- Leadership & Team Support (Staffing Oversight, Training, Collaboration)
- Problem-Solving, Communication, and Organizational Skills
Certification
- Currently preparing for State Project Management Certification (in progress)
Timeline
Inbound Contact Representative 3
Humana
06.2023 - Current
Lead Staffing Coordinator
BayCare Health System
02.2021 - 04.2022
Patient Support Technician
BayCare Health System
08.2006 - 02.2021
Certificate - Project Management
Louisiana State University (Online)
Diploma - Practical Nursing
Pinellas Technical Education Center
High School Diploma - undefined
Dunedin High School
Bachelor of Science - Operations Management
Southern New Hampshire University