Xavier Butler
Denton
Summary
Dedicated results-driven professional with over five years of experience in customer service. Proven ability to display efficiency in productivity and task completion. Excels in managing multiple tasks and systems at once, communication, resolving complex customer issues effectively, and adaptability to ensure positive outcomes in all interactions.
Overview
8
8
years of professional experience
Work History
Inbound Contact Representative 3
Humana
Louisville
11.2022 - Current
- Utilize multiple systems to support effective service delivery and maintain compliance, such as CRM, MARX, Customer Interface, and Litton.
- I leverage internal chat and knowledge management systems to support the ARSOS department as a Subject Matter Expert (SME), providing guidance and real-time assistance.
- I assist with providing mentorship to new hires during their nesting period for 90 days.
- Addressing issues related to enrollment, authorizations, billing, claims, plan coverage, pharmacy benefits, and customer service complaints.
Inbound Contact Representative 2
Humana
Louisville
07.2021 - Current
- Respond to inbound escalation calls from frontline associates, addressing complex claims issues, coverage questions, pharmacy claims, and customer complaints.
- Place orders for over-the-counter products through Humana Pharmacy and provide specialized support for veteran callers and abusive caller incidents.
- Serve as Subject Matter Expert (SME), assisting new hire classes during their nesting period through chat support and training guidance.
- Conducted audits of 2022–2023 healthcare plans to ensure accuracy and compliance for the open enrollment period.
- Promoted from frontline associate to Account Supervisor within 90 days of hire.
Customer Service Representative
Charter Communications, Spectrum
Irving
05.2018 - 07.2021
- Managed incoming calls regarding billing, payments, and service upgrades.
- Resolved disputes and provided expert assistance to new hires during the onboarding period as an individual floor support program lead.
- Acted as team point of contact, facilitating communication and support across teams.
- Resolved billing discrepancies and account issues effectively.
Receiving Clerk
Variosystems
Southlake
06.2017 - 12.2017
- Managed receipt of incoming freight, verified orders against invoices, generated inventory labels, and communicated discrepancies to clients.
- Received and inspected incoming shipments for accuracy and quality.
Education
High School Diploma -
Robert E Lee
Tyler, TX06-2009
Skills
- Computer literacy
- Microsoft Excel, PowerPoint, Word, Office
- CRM management
- Data analysis
- Quality assurance
- Problem resolution
- Claims Resolution
- Audit & Compliance
- SAP (Enterprise Applications)
- Order Processing
- Inventory management
- Conflict Resolution
Accomplishments
Humana Newsletter Feature, June 2022
Affiliations
Fellowship Team 2024
Timeline
Inbound Contact Representative 3
Humana
11.2022 - Current
Inbound Contact Representative 2
Humana
07.2021 - Current
Customer Service Representative
Charter Communications, Spectrum
05.2018 - 07.2021
Receiving Clerk
Variosystems
06.2017 - 12.2017
High School Diploma -
Robert E Lee