Ja'Vahn Dixon
Houston
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skill.
Overview
12
12
years of professional experience
Work History
Inbound Contact Representative 1
CenterWell Pharmacy
Remote
08.2023 - Current
- Managed customer inquiries and resolved issues effectively to enhance service satisfaction.
- Processed prescription orders accurately and efficiently, ensuring timely fulfillment for clients.
- Collaborated with pharmacy team to streamline operations and improve workflow.
- Implemented best practices in communication strategies, improving overall customer engagement scores.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
- Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service
Southwest Airlines
Houston, TX
01.2021 - 11.2022
- Managed customer inquiries and resolved issues effectively to enhance service satisfaction.
- Processed prescription orders accurately and efficiently, ensuring timely fulfillment for clients.
- Collaborated with pharmacy team to streamline operations and improve workflow.
- Implemented best practices in communication strategies, improving overall customer engagement scores.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
- Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assembly/lead
Alcon Manufactoring
Houston, TX
06.2014 - 12.2020
- Completed accurate assembly work by positioning and aligning components.
- Basic computer skills to access online resources and complete online trainings.
- Responsible for data entry in excel.
- Updating hourly order data for management.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Education
High School - undefined
Madison High School
06.2012
Skills
- Collecting information
- Error Identification
- Production Monitoring
- Quality control
- Certified 10-Key
- Computer Literacy
- Data Entry
- Meticulous attention to detail
- Problem solving
Timeline
Inbound Contact Representative 1
CenterWell Pharmacy
08.2023 - Current
Customer Service
Southwest Airlines
01.2021 - 11.2022
Assembly/lead
Alcon Manufactoring
06.2014 - 12.2020
High School - undefined
Madison High School