Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaToya Hodge

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

27
27
years of professional experience

Work History

COVID-19 Testing Site Manager

Testing Logistics
04.2021 - 06.2022
  • Used Personal Protective Equipment (PPE) correctly and assisted others with PPE and other safety measures.
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Lent daily assessment of health screen and symptom data.
  • Assisted employees and customers with safety and health requirements related to COVID-19.
  • Provided health screenings and enforced social distancing, masking and other policies related to COVID-19.
  • Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread.
  • Monitored premise entry points to determine if employees and visitors met compliance standards prior to admittance.
  • Designed standardized protocols for personnel to maximize PPE and anti-infection measure efficacy.
  • Created and maintained compliant work environment.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Scouted testing facility sites to maximize accessibility, available space and resources.

Paramedical Examiner (Independent Contractor)

APPS Paramedical Company
01.2009 - 05.2022
  • Checked and documented vitals such as blood pressure, height and weight.
  • Maintained professionalism when communicating with client and answering questions.
  • Observed and reported customer conditions and health incidents for comprehensive screening.
  • Collected cholesterol and glucose results by performing client finger sticks and tests.
  • Accurately calculated customer BMI and body composition using height and weight measurements.
  • Performed EKG tests on clients based on health status and medical history.
  • Interviewed customers to record medical history and lifestyle information.
  • Packaged and shipped samples to laboratory for processing.
  • Assisted in training and onboarding new phlebotomists.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Processed patient care records accurately and promptly.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reviewed and processed requisitions for laboratory tests.

Military Disability Evaluation Coordinator

QTC Medical Group
03.2014 - 09.2017
  • Oversaw maintenance and accuracy of health records in compliance with reporting requirements.
  • Reviewed program reports to monitor compliance in health services and other program areas.
  • Worked with interdisciplinary teams to integrate services and meet service delivery goals.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Collaborated with healthcare providers to drive continuity of care.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Assessed risk factors of patients and made referrals for further services.
  • Preserved and prepared reports and treatment records.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.

Lead Medical Scribe

QTC Medical Group
02.2013 - 03.2014
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Responded to patient inquiries to provide information and resolve issues and concerns.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Provided customer service to assist clients with questions and concerns regarding medical transcription.
  • Utilized templates and macros to streamline transcription processes.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Managed electronic files and archives to keep transcripts organized and accessible.
  • Conducted research to clarify dictated information and resolve discrepancies.

Front and Back Office Lead Medical Assistant

Dr. Terry Cone
01.2010 - 01.2013
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Taught patients about medications, procedures, and care plan instructions.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 35+ patients per day.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant Supervisor

Dr. Terilyn Perry, Stages Of Pediatrics
01.2000 - 11.2009
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Operated highly specialized laboratory equipment to process specimens.
  • Enforced quality control protocols to maintain accuracy of test results.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Completed comprehensive diagnostic testing of blood, urine and other body fluids.
  • Prepared reports to document laboratory results and findings.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Hospital Corpsman Second Class

United States Navy, USN
09.1995 - 09.2005
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Administered medications through injections and IVs in compliance with physician orders.
  • Rendered emergency medical treatment and administered immunization programs.
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Performed basic laboratory tests and collected specimens for further analysis.
  • Contributed to medical evacuations and transport of patients to other medical facilities.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Utilized communication devices to maintain contact with supervisors.
  • Conducted patient intake and triage procedures.
  • Dispensed medications and monitored patient reactions.

Education

Associate of Applied Science - Surgical Technology

Columbus Technical College
Columbus, GA

Skills

  • First Aid/CPR
  • Critical Thinking
  • Clerical Support
  • Maintenance and Repair
  • Multitasking Abilities
  • Problem-Solving
  • Attention to Detail
  • Interpersonal Communication
  • Teambuilding
  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Project Management

Timeline

COVID-19 Testing Site Manager

Testing Logistics
04.2021 - 06.2022

Military Disability Evaluation Coordinator

QTC Medical Group
03.2014 - 09.2017

Lead Medical Scribe

QTC Medical Group
02.2013 - 03.2014

Front and Back Office Lead Medical Assistant

Dr. Terry Cone
01.2010 - 01.2013

Paramedical Examiner (Independent Contractor)

APPS Paramedical Company
01.2009 - 05.2022

Medical Assistant Supervisor

Dr. Terilyn Perry, Stages Of Pediatrics
01.2000 - 11.2009

Hospital Corpsman Second Class

United States Navy, USN
09.1995 - 09.2005

Associate of Applied Science - Surgical Technology

Columbus Technical College

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LaToya Hodge