Latoya Howington
Syracuse,NY
Summary
Dynamic professional with a proven track record at Onondaga County, excelling in teamwork and communication. Recognized for enhancing operational efficiency and fostering strong relationships. Adept at managing time effectively and utilizing EHR systems, demonstrating a commitment to customer service and continual improvement in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
DCFS Child Welfare
Onondaga County
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Front Desk Medical Receptionist
Crouse Medical Practice
08.2023 - 09.2024
- Greeted patients and ensured smooth check-in process, enhancing overall patient experience.
- Managed appointment scheduling using electronic health record (EHR) systems to optimize provider availability.
- Verified insurance information and collected co-pays, ensuring accurate billing procedures were followed.
- Maintained organized patient records and updated information to support efficient office operations.
Administrative Assistant
Loretto Health & Rehabilitation
12.2021 - 07.2023
- Organized and maintained digital filing systems to enhance data retrieval efficiency.
- Coordinated schedules and meetings for senior management, optimizing time management.
- Developed and implemented office procedures, improving workflow consistency.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity.
- Managed correspondence and communication with clients, fostering strong relationships.
- Trained new team members on office protocols, enhancing overall team performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Team Lead
Medical Answering Services LLC.
09.2018 - 12.2021
- Oversaw daily operations, ensuring adherence to company protocols and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Coordinated scheduling and resource allocation to meet service demands effectively.
- Developed training materials to elevate staff performance and service quality.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
GED -
Educational Opportunity Center
Syracuse, NY08-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
Timeline
DCFS Child Welfare
Onondaga County
10.2024 - Current
Front Desk Medical Receptionist
Crouse Medical Practice
08.2023 - 09.2024
Administrative Assistant
Loretto Health & Rehabilitation
12.2021 - 07.2023
Team Lead
Medical Answering Services LLC.
09.2018 - 12.2021
GED -
Educational Opportunity Center