LaToya Cooper
Griffith,IN
Summary
Experienced Sales Manager with over a decade in driving customer retention and sales growth. Proven track record
in coaching teams to exceed sales targets through strategic sales planning and relationship management. Strong
leadership skills in fostering teamwork and operational efficiency
Overview
10
10
years of professional experience
Work History
Sales Manager
Product Connections (Verizon)
Chicago, Illinois
05.2024 - Current
- Led team in exceeding monthly and quarterly sales targets through coaching and strategic planning.
- Maintained robust book of business by generating leads, conducting follow-ups, and converting prospects.
- Collaborated with sales team and leadership to achieve KPI targets and improve overall performance.
- Supported team in building long-term customer relationships, enhancing retention and generating referrals.
- Developed consultative sales strategies that increased revenue and customer satisfaction.
Office Operations Manager
Direct Improvements
Chicago, IL
08.2021 - 04.2024
- Managed office and field staff, mentored the team to achieve KPIs.
- Streamlined office operations to boost efficiency and achieve business goals.
- Implemented strategic operations plans that drove CSR growth in both residential and commercial sectors.
- Achieved sales goals exceeding expectations by 22%, resulting in a 46% increase in customer retention.
- Cultivated strong client and vendor relationships, improving retention and satisfaction.
- Reported office KPI data to senior management, enhancing accuracy and sales performance.
- Developed training programs for staff to improve service quality and productivity.
- Enhanced financial decision-making by analyzing data trends and collaborating with teams.
- Collected customer reviews to improve service delivery. from customers on 98.5% of reviews through personalized recommendations.
Escalations Specialist II
Enova Financial
Chicago, IL
10.2018 - 08.2021
- Researched customer issues and resolved escalated claims related to refunds, account balances, and business cases.
- Collaborated with cross-functional teams to enhance customer experience and satisfaction.
- Analyzed financial data to identify trends and improve decision-making processes.
- Gathered information from Ombudsman service to support investigation.
- Developed training materials to support team members in operational procedures.
Loan Process Representative
Enova Financial
Chicago, IL
04.2016 - 10.2018
- Processed loan applications and gathered necessary documentation from clients.
- Resolved client inquiries, increasing client base by 20% and generating new business through completed loan applications.
- Assisted customers with inquiries regarding financial products and services.
- Educated clients on financial solutions tailored to their needs.
Education
Bachelor of Science -
Eastern Illinois University
Charleston, IL05-2011
Skills
- Strategic Sales Planning
- Sales Analytics
- Leadership & Team Building
- Performance coaching
- Negotiation tactics
- Customer Empathy
- Adaptability
- Communication
- Problem solving
- Resilience
- Conflict resolution
- Interpersonal
- Communication
- Customer Relationship Management
- Sales Analytics
Personal Information
Title: Sales Manager
CAREER HIGHLIGHTS
Led development of new strategic partnerships and contractual business., Led a customer service team to exceed quarterly KPI quotas by an average of 20%., Best New hire Comcast Feb 2012., Top Performer Enova 2016,2017,2018.
Timeline
Sales Manager
Product Connections (Verizon)
05.2024 - Current
Office Operations Manager
Direct Improvements
08.2021 - 04.2024
Escalations Specialist II
Enova Financial
10.2018 - 08.2021
Loan Process Representative
Enova Financial
04.2016 - 10.2018
Bachelor of Science -
Eastern Illinois University