LaToya Jackson
Morrow,GA
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 17 years of aviation experience. Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to pounds and adheres to commercial airline protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Ground Service Ramp Agent
Southwest Airlines
12.2006 - Current
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Safeguarded passengers'' belongings by accurately sorting and prioritizing luggage according to flight schedules.
- Collaborated closely with other departments such as customer service representatives for resolving various passenger-related issues, ensuring their satisfaction throughout the entire process.
- Kept a well-documented record of all tasks performed and equipment used during shifts, contributing to accurate data collection for analysis and improvement purposes.
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
- Supported positive team morale by fostering a respectful work environment where everyone''s contributions were acknowledged and valued.
- Enabled a smooth workflow during high-traffic periods by efficiently allocating available resources such as baggage carts, tugs, and dollies among the team members.
- Reduced flight delays with the proactive inspection, troubleshooting, and repair of ground support equipment.
- Upheld airport security measures through vigilant monitoring of restricted areas access points for unauthorized personnel or vehicles.
- Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs.
- Participated in regular training sessions for staying up-to-date with industry best practices and maintaining required certifications.
- Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Stocked aircraft cabins with necessary equipment and supplies.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Owner
Moving Warriors
03.2004 - 12.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Education
Associate of Science - Business Administration
Atlanta Metropolitan State College
Atlanta, GA05.1997
Skills
- Aircraft Marshalling
- Safety Procedures Compliance
- Ramp Security
- Weather Conditions Adaptation
- Baggage handling
- Hazardous Materials Handling
- Load Planning
- Airport Regulations Familiarity
- Problem-Solving
- Ramp service
- Loading and unloading
- Aircraft Tug Operation
- Marshaling aircraft
- Team Leadership
- Ground Support Services
- Cargo Equipment Operation
- Freight Handling
- Cargo Handling
- FAA Regulations
- Corporate policies
Timeline
Ground Service Ramp Agent
Southwest Airlines
12.2006 - Current
Owner
Moving Warriors
03.2004 - 12.2006
Associate of Science - Business Administration
Atlanta Metropolitan State College