LaToya Jackson
College Station,TX
Summary
Healthcare professional prepared for critical role of supporting renal patients. Possesses hands-on experience in dialysis procedures, ensuring patient safety and comfort. Known for strong teamwork and adaptability, with key skills in equipment handling and patient communication.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
13
13
years of professional experience
Work History
Receptionist
CSL Plasma
College Station, TX
06.2025 - Current
- Managed front desk operations, ensuring seamless donor check-in and check-out processes.
- Ensuring donor's vitals are acceptable to donate
- Handled multi-line phone system, directing calls to appropriate personnel effectively.
- Medical screener
- Developed communication strategies to foster a welcoming environment for donor's and visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Certified Chronic Hemodialysis Tech
Fresenius Medical Care
Killeen, TX
08.2023 - 02.2025
- Provide direct care in chronic dialysis
- Educating patients on dialysis.
- Conducted routine maintenance and troubleshooting of hemodialysis machines to ensure reliability.
- Analyzed workflow processes, identifying areas for efficiency improvements within the dialysis unit.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
- Supported new technicians through mentorship and hands-on training sessions, fostering professional growth within the team environment.
Certified Chronic Hemodialysis Tech
University of Vermont Medical Center
Burlington, VT
10.2022 - 06.2023
- Responded to dialysis-related emergency situations under nurse supervision.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
- Supported new technicians through mentorship and hands-on training sessions, fostering professional growth within the team environment.
- Improved patient comfort by providing compassionate and attentive care during hemodialysis treatments.
- Managed inventory levels of supplies necessary for hemodialysis procedures ensuring there was no delay or shortage.
- Travel tech.
Certified Chronic Hemodialysis Tech
Fortus Travel Group
Utica, NY
10.2020 - 10.2022
- Conducted routine maintenance and troubleshooting of hemodialysis machines to ensure reliability.
- Responded to dialysis-related emergency situations under nurse supervision.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Obtained patient's blood samples via access site or dialysis lines.
- Trained new staff on operational procedures and best practices for dialysis care.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
Certified Chronic Hemodialysis Tech
AHS Staffing Agency Travel Agency
Addington, OK
01.2020 - 10.2020
- Conducted routine maintenance and troubleshooting of hemodialysis machines to ensure reliability.
- Responded to dialysis-related emergency situations under nurse supervision.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Improved patient comfort by providing compassionate and attentive care during hemodialysis treatments.
- Supported new technicians through mentorship and hands-on training sessions, fostering professional growth within the team environment.
- Educated patients on kidney disease management, empowering them to take an active role in their own healthcare plan.
Certified Chronic Hemodialysis Tech
Johns Hopkins All Children's Hospital
St Petersburg, FL
10.2016 - 09.2019
- Coordinated appointment scheduling for patients and their families
- Collaborated with housekeeping and maintenance teams to uphold facility standards and address guest needs.
- Managed patient check-in and appointment scheduling to enhance workflow efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Administered hemodialysis treatments while ensuring patient safety and comfort during procedures.
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
Certified Chronic Hemodialysis Tech
Fresenius Kidney Care
St Petersburg, FL
01.2014 - 12.2016
- Conducted routine maintenance and troubleshooting of hemodialysis machines to ensure reliability.
- Responded to dialysis-related emergency situations under nurse supervision.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
- Supported new technicians through mentorship and hands-on training sessions, fostering professional growth within the team environment.
- Disinfected dialysis station, equipment, and chairs after completion of each patient treatment.
Patient Care Technicians
DaVita
Miami, FL
12.2012 - 03.2014
- Provide direct care in chronic dialysis center
- Educating patients on dialysis.
- Cleaning dialysis machines and equipment
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored patient vital signs and documented changes in electronic health records.
- Maintained cleanliness of treatment areas and equipment, adhering to infection control protocols.
- Trained new staff on protocols, ensuring adherence to best practices in patient care.
Education
Pharmacy Technician School -
Bryan University Online
Temple, AZ12.2026
High School Diploma -
Center of Pinellas County
St Petersburg, Florida05.2006
Skills
- Dialysis technician expertise
- Proficient in managing dialysis patient care
- Vital sign monitoring
- Assessment of dialysis treatment responses
- Maintaining accurate and complete records of patients' dialysis treatments, vital signs, and any observable reactions or symptoms
- Maintain detailed documentation of each patient's medical record
Timeline
Receptionist
CSL Plasma
06.2025 - Current
Certified Chronic Hemodialysis Tech
Fresenius Medical Care
08.2023 - 02.2025
Certified Chronic Hemodialysis Tech
University of Vermont Medical Center
10.2022 - 06.2023
Certified Chronic Hemodialysis Tech
Fortus Travel Group
10.2020 - 10.2022
Certified Chronic Hemodialysis Tech
AHS Staffing Agency Travel Agency
01.2020 - 10.2020
Certified Chronic Hemodialysis Tech
Johns Hopkins All Children's Hospital
10.2016 - 09.2019
Certified Chronic Hemodialysis Tech
Fresenius Kidney Care
01.2014 - 12.2016
Patient Care Technicians
DaVita
12.2012 - 03.2014
Pharmacy Technician School -
Bryan University Online
High School Diploma -
Center of Pinellas County