Latoya Jackson
Winston-Salem,NC
Summary
Knowledge in computer software and databases. Outstanding organizational, multitasking and problem-solving skills. Experience in medical coding, ICD-9-CM, ICD-10-CM/PCS, CPT, and HCPCS. Authorized to work in the US for any employer
Overview
2027
2027
years of professional experience
Work History
Driver
DoorDash
Winston-Salem, US
02.2020 - Current
- Delivered food orders to customers quickly and efficiently to ensure freshness.
- Adjusted routes to accommodate changing delivery requests.
- Collaborated with restaurant staff to ensure order accuracy during pickups.
- Communicated with customers to confirm orders and address inquiries effectively.
- Responded promptly to customer inquiries and complaints to provide excellent service.
- Recorded daily mileage, fuel expenses, and other data for accurate tracking.
Practicum Intern
Greater Baltimore Medical Center
Towson, MD
03.2015 - 05.2015
- Analyzed health records, policies, and procedures for compliance with legal and regulatory requirements, ensuring adherence to standards.
- Organized and secured patient health data and medical files, maintaining compliance with healthcare regulations to protect patient privacy.
- Assisted healthcare teams with patient record management and documentation processes.
- Conducted patient interviews to gather medical histories and relevant information.
- Collaborated with staff to ensure compliance with healthcare regulations and policies.
Practicum Intern
Saint Agnes Hospital Center
Baltimore, MD
03.2015 - 05.2015
- Executed medical coding using ICD-9-CM and ICD-10-CM/PCS systems to maintain accuracy in patient records and facilitate effective healthcare delivery.
- Conducted data quality reviews to validate code assignment and ensure compliance with reporting requirements, enhancing data integrity.
- Supported development of organizational work plans, policies, procedures, and quality management systems to streamline resource requisitions.
Cashier/Cook
Wendy's
Baltimore, Maryland
2004 - 2004
- Cooked food orders according to restaurant recipes and standards.
- Processed customer transactions efficiently at fast-paced restaurant.
- Provided friendly customer service to enhance dining experience.
- Maintained organized checkout area and ensured cleanliness throughout shifts.
Cashier/Stocker
Big Lots
Greenville, US
08.2003 - 11.2003
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to restock merchandise on sales floor.
- Processed customer transactions efficiently at the register.
- Managed cash drawer and balanced funds daily.
- Provided excellent customer service and resolved inquiries promptly.
Cashier/Stocker
Dollar Tree
Silver Spring, US
04.2003 - 07.2003
- Greeted customers and processed transactions, ensuring a positive shopping experience.
- Maintained organized checkout area and upheld cleanliness standards for customer satisfaction.
- Collaborated with team members to efficiently restock merchandise, supporting sales operations.
Education
Associates of Applied Science - Health Information Technology
Community College of Baltimore County Catonsville
Baltimore, MD05-2015
Certificate - Medical Coding
Community College of Baltimore County Catonsville
Baltimore, MD05-2015
Certificate - Medical Terminology
Community College of Baltimore County Catonsville
Baltimore, MD10-2003
Skills
- Route optimization
- Customer service
- Attention to detail
- Time management
- Effective communication
- Problem resolution
- Fast Learner
- Work ethic
Additional Information - Internships
Saint Agnes Hospital Center, Baltimore, MD,
- Perform data quality reviews to validate code assignment and compliance with reporting requirements. Contribute to organizational work plans, policies, procedures, quality management, and resource requisitions. Medical Coding, ICD-9-CM and ICD-10-CM/PCS.
Greater Baltimore Medical Center, Towson, MD,
- Analyze health records, policies and procedures, and employee performance for compliance with legal and regulatory requirements.
Timeline
Driver
DoorDash
02.2020 - Current
Practicum Intern
Greater Baltimore Medical Center
03.2015 - 05.2015
Practicum Intern
Saint Agnes Hospital Center
03.2015 - 05.2015
Cashier/Stocker
Big Lots
08.2003 - 11.2003
Cashier/Stocker
Dollar Tree
04.2003 - 07.2003
Cashier/Cook
Wendy's
2004 - 2004
Associates of Applied Science - Health Information Technology
Community College of Baltimore County Catonsville
Certificate - Medical Coding
Community College of Baltimore County Catonsville
Certificate - Medical Terminology
Community College of Baltimore County Catonsville