LATOYA JOHNSON
Aubrey,TX
Summary
Driven Admin and Customer Service Supervisorwho offers [18] years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Manager
OPEN INFRA
Frisco, TX
11.2021 - 10.2022
- Solely responsible for growing and developing the customer service and billing department for start up utility company
- Trained new employees on company policies, procedures, techniques and customer service standards
- Established business goals with the use of KPIs and OKRs reporting.
Director of Sales and Business Development
PHP Agency Inc.
Dallas, TX
02.2020 - 05.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Prospected for new business using databases and other strategies to generate sales.
Identification Technician
City of Jackson Police Department
Jackson, MS
02.2016 - 07.2020
- Tested surfaces to identify and collect fingerprints and other trace evidence using casting and dusting kits.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
- Assisted with taking photographs of and fingerprints.
- Submitted pieces of evidence supervisors and prosecutors for evaluation and use in legal proceedings.
- Checked crime scene records, including films, evidence bags and boxes, to verify evidence and file items in appropriate locations and in accordance with established procedures.
Legal Secretary
City of Jackson. Mississippi
Jackson, MS
02.2016 - 07.2020
- Composed and revised legal documents, letters, depositions and court documents.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants
- Processed summonses, subpoenas and complaints.
- Arranged case files and maintained records and notebooks.
- Drafted or reviewed legal documents and precedents to support case preparation.
Education
Contracts & Business Acquisitions - Contracts Management
Strayer University
Washington, DC05.2023
Some College (No Degree) - Paralegal Studies
Mississippi College
Clinton, MSSkills
- Talent development
- Budgeting and finance
- Account management
- Microsoft Office proficiency
- Management of remote employees
- Conflict resolution techniques
- Client relations and retention
- Training and coaching
- Project management
- Call Center Operations
- Proficient in KPIs
- Proficient in OKRs
Timeline
Lead Customer Service Manager
OPEN INFRA
11.2021 - 10.2022
Director of Sales and Business Development
PHP Agency Inc.
02.2020 - 05.2022
Identification Technician
City of Jackson Police Department
02.2016 - 07.2020
Legal Secretary
City of Jackson. Mississippi
02.2016 - 07.2020
Contracts & Business Acquisitions - Contracts Management
Strayer University
Some College (No Degree) - Paralegal Studies
Mississippi College
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