Latoya Johnson
Cedar Hill,TX
Summary
Professional with over twenty years of customer service experience as a receptionist seeking a remote call center position utilizing excellent skills in data entry, call management, internet research, and assisting customers through active-listening to resolve concerns.
Overview
26
26
years of professional experience
Work History
Unitizer Operator
Pratt Industries
08.2023 - Current
- Operating the unitizer and corresponding equipment, including accurate placement of bands and stretch wrap in accordance with proper setup techniques
- Scan barcodes on units going through unitizer
- Make neat units with proper number of bands on each unit
- Maximize the utilization of equipment by operating the machinery at available capacity and speed
- Complete necessary reports in an accurate and timely manner, including but not limited to: Production Data, Machine Operational Status, Safety Data, Quality Data
- Ensure unit quantities are correct
- Pull excess scrap from units
- Turn in maintenance orders to supervision for needed repairs
- Be proactive in the maintenance of equipment
- Adheres to production schedule
- Makes recommendations for optimizing the schedule to meet cost, quality and service goals.
Registration Rep
Carenow Urgent Care
03.2020 - 08.2023
- Patient check in/out
- Answer phone line
- Transfer calls
- Verify pt benefits.
Receptionist
Naaman Community Healthcare
01.2019 - 02.2020
- Answer multiple phone lines
- Route all calls to appropriate department
- Scan/copy/file all documents.
Receptionist
Medical Edge Healthcare
10.2008 - 09.2019
- Provided accurate data entry in a fast-paced environment
- Verified insurance from internet
- Answered 20-30 inbound calls per hour.
Registration Representative
Methodist Healthcare System
03.2003 - 09.2008
- Provided accurate data entry in fast-paced environment
- Make payment arrangements
- Registered visitors and verified information
- Identified problems through active-listening and assisted with resolution.
Receptionist
SW OB GYN Associates
09.2001 - 03.2003
- Answered 20-30 inbound calls per hour
- Scheduled office appointment/hospital surgery
- Create new patients accounts.
Receptionist
Dr. Kevin S Grimm, DDS
12.1998 - 07.2001
- Treatment Plan Coordinator
- Billing/Collections
- Check in/ Check out
Education
Diploma -
Hill Vocational High School
Lansing, MI06.1993
Skills
- Able to manage back-to-back calls in a busy environment
- Actively listen to customer concerns to provide speedy resolution
- Professional but friendly demeanor
- Accurate data entry and documentation
- Efficient time-management with attention to detail
Timeline
Unitizer Operator
Pratt Industries
08.2023 - Current
Registration Rep
Carenow Urgent Care
03.2020 - 08.2023
Receptionist
Naaman Community Healthcare
01.2019 - 02.2020
Receptionist
Medical Edge Healthcare
10.2008 - 09.2019
Registration Representative
Methodist Healthcare System
03.2003 - 09.2008
Receptionist
SW OB GYN Associates
09.2001 - 03.2003
Receptionist
Dr. Kevin S Grimm, DDS
12.1998 - 07.2001
Diploma -
Hill Vocational High School
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