Summary
Overview
Work History
Education
Skills
Timeline
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LaToya Johnson

Midlothian,VA

Summary

Resourceful and Proactive Professional with a degree in legal studies and a passion for supporting legal teams. History of improving processes, productivity, and costs in office settings. Skilled at anticipating the needs of supervisors and clients.

Overview

6
6
years of professional experience

Work History

Amazon Locker Flex Associate

Amazon
Richmond, VA
11.2024 - Current
  • Use technologies like smartphones and handheld devices to sort, scan, and prepare orders
  • Receive, pick and stow customer orders, process returns, and prepare for delivery
  • Assist customers with questions they may have
  • Work through problem-solving scenarios for customers
  • Maintain a clean, safe, and organized workspace
  • Manage responsibilities for Locker+ location, including opening and closing site.

Full-Time Women's Merchandise Coordinator

Marshalls
, VA
04.2024 - 11.2024
  • Role models exceptional customer service
  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods
  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updates
  • Partners with Management on Associate training needs to increase effectiveness
  • Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Ran markdown reports, managed store replenishment, and analyzed buying reports.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Worked with managers and advertising directors to optimize promotions.
  • Supervised departmental employees.

Warehouse Associate and Team Leader

Gabe’s
, VA
03.2019 - 04.2024
  • Organized and implemented an accurate and efficient system to scan and record new products daily, resulting in improved order fulfillment and document management
  • Decrease inventory shortages and financial loss from damaged goods by meticulously inspecting shipments upon arrival and entering delivery reports promptly
  • Communicate and collaborate with leadership to problem-solve staff scheduling, ensuring adequate coverage for daily tasks and optimal team productivity.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.

CASA Volunteer

Henrico Juvenile and Domestic Relations Court
Henrico, VA
10.2021 - 10.2022
  • CASA volunteers are appointed by judges to advocate for the best interests of abused and neglected children in court and other settings
  • Review documents and records, interview children, family members and professionals in their lives
  • Drafted documents and submitted a written report with recommendations for the judge's consideration.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Developed and implemented strategies to enhance quality of social services.
  • Monitored and evaluated impact of social services on community.
  • Coordinated with local government to provide resources to clients.

Education

Master of Legal Studies - International & Business Law

James E. Rogers College of Law
Tucson, AZ
05.2025

Bachelor of Arts - Government and Legal Studies

Grand Canyon University
Phoenix, AZ
2020

Diploma - Medical Office Administration

Fortis College
Richmond, VA
2017

Skills

  • File Management
  • Electronic Documentation
  • Database Management
  • Scheduling & Calendar Management
  • Professional Client Interactions
  • Exceptional Customer Experience
  • Westlaw
  • Microsoft Office
  • Athenahealth Electronic Medical Record
  • Notary Public, State of Virginia

Timeline

Amazon Locker Flex Associate

Amazon
11.2024 - Current

Full-Time Women's Merchandise Coordinator

Marshalls
04.2024 - 11.2024

CASA Volunteer

Henrico Juvenile and Domestic Relations Court
10.2021 - 10.2022

Warehouse Associate and Team Leader

Gabe’s
03.2019 - 04.2024

Master of Legal Studies - International & Business Law

James E. Rogers College of Law

Bachelor of Arts - Government and Legal Studies

Grand Canyon University

Diploma - Medical Office Administration

Fortis College

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LaToya Johnson