Tabreeka Dickson
McKinney
Summary
Demonstrates strong problem resolution and active listening skills, ensuring seamless customer interactions and fostering a positive work environment. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Eager to obtain additional organizational and critical thinking abilities to contribute to team success while pursuing new opportunities for growth and development.
Overview
9
9
years of professional experience
Work History
RETAIL LOCKER ASSOCIATE+ (FLEX)
Amazon
Fairview
12.2025 - Current
- Facilitate customer order pickups and returns, ensuring a high level of service and satisfaction.
- Troubleshoot technical issues with locker kiosks to maintain a smooth customer experience.
- Maintain a clean and organized workspace to support efficient operations and safety.
- Adapt to flexible scheduling and shifting priorities to meet peak customer demand.
CONTACT CENTER REPRESENTATIVE
All Web Leads
McKinney
09.2023 - 12.2024
- Cultivated a welcoming environment through exceptional customer support, enhancing customer loyalty and satisfaction.
- Oversaw documentation of customer interactions in CRM system to facilitate seamless follow-up and maintain accurate records.
- Managed online follow-ups on insurance quotes to ensure timely responses to customer needs.
FULFILLMENT ASSOCIATE
Amazon
Balch Springs
09.2018 - 04.2021
- Operated material handling equipment to move products efficiently within fulfillment center.
- Sorted and packaged customer orders with attention to detail and accuracy.
- Collaborated with team members to maintain workflow and meet daily productivity goals.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
SORTATION ASSOCIATE
Amazon
Wilmer
10.2017 - 08.2019
- Sorted and organized packages to maximize warehouse space and support efficient operations.
- Maintained cleanliness and order in sorting areas to enhance safety standards.
- Operated sorting machinery for accurate and timely shipment processing.
LEVEL 2 UNARMED SECURITY
D&L Entertainment Services Inc.
Dallas
01.2017 - 12.2017
- Strictly enforced entry/exit protocols, verifying credentials to prevent unauthorized access to restricted areas.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Monitored premises for security breaches and suspicious activities.
Education
High School Diploma -
Hs
Psychology Studies -
Texas Woman’s University
Denton, TXGeneral Studies -
Richland College
Dallas, TXSkills
- Problem Resolution
- Active Listening
- Friendly
- Reliable & Trustworthy
- Microsoft Office
- Computer Skills
- Data Entry
- CRM Documentation
- Organizational Skills
- Good Work Ethic
- Critical Thinking
- Inventory Management
Timeline
RETAIL LOCKER ASSOCIATE+ (FLEX)
Amazon
12.2025 - Current
CONTACT CENTER REPRESENTATIVE
All Web Leads
09.2023 - 12.2024
FULFILLMENT ASSOCIATE
Amazon
09.2018 - 04.2021
SORTATION ASSOCIATE
Amazon
10.2017 - 08.2019
LEVEL 2 UNARMED SECURITY
D&L Entertainment Services Inc.
01.2017 - 12.2017
High School Diploma -
Hs
Psychology Studies -
Texas Woman’s University
General Studies -
Richland College