Latoya Johnson
Clarkston,GA
Summary
Video Intelligence Analyst with expertise in criminal investigation and asset protection. Demonstrated success in incident investigation and report writing, utilizing strong attention to detail and critical thinking to improve public safety. Focused on excellence in surveillance and fraud prevention initiatives. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Skilled at putting together intelligence products, maintaining records and briefing leadership. Strong capability to adapt to new software and processes. Valid clearance.
Overview
10
10
years of professional experience
Work History
Video Intelligence Analyst
City Of Atlanta Police Department
Atlanta, GA
10.2023 - Current
- Investigate Crime, Incidents, Accidents
- Track down Vehicles & Individuals
- Work alongside Police Officers, Investigators, Detectives, Dispatchers.
- Conduct reports on LPRs and Daily CADs
- Investigate cases
- Analyzed video footages
- Systems we use: Flock, AXON, Omnixx, FirstTwo, FususONE, Peregrine, Oracle, CAD
- CERTIFIED UNDER GCIC
Code Enforcement Officer
City of Douglasville
Douglasville, GA
04.2023 - 10.2023
- Investigate Properties (residences and Businesses)
- Ensure everyone is following city code ordinance
- Ensure Businesses are licensed and up to code.
- Conducting Follow-ups on complaints, developing reports, attending monthly meetings, being present at court every month for owners that failed inspections or violated the codes of ordinances.
- And more…
Uber Driver
Uber
Atlanta, GA
06.2022 - 04.2023
- Uber/Lyft Driver over 2,000 + rides
- Over 50,000+ miles
Asset Protection Specialist
Target
Atlanta, GA
11.2021 - 06.2022
- Conducting floor and video surveillance
- Following 5 steps to conduct a stop or safe stop
- Check for missing/stolen products
- Conduct internal and external investigations on possible theft
- Protecting assets
- Developing records of subjects and creating detail written reports.
- And more…
Loss Prevention Agent
Nordstrom
Sandy Springs, GA
09.2021 - 11.2021
- Detaining Theft Subjects
- Creating written reports
- Maintaining floor and video surveillance
- Conducting fitting rooms and backrooms check for hidden tags
- Following surveillance steps on subjects
- Conducting Internal investigations on employees
- Opening and closing the store (keyholder)
- Ensuring to do employee checks after closing
Accessories Sales Associate
Nordstrom
Sandy Springs, GA
07.2021 - 09.2021
- Commissioned pay with base pay
- Handling Cash
- Restocking
- Selling Luxury Handbags, scarfs, hats, wallets, travel luggages, jewelry, sunglasses and more…
- Personal Stylist
- Building customer relations
- Offering store sales and credit
- Recognizing Fraud
- And more…
Phlebotomist
Octapharma Plasma
Brookhaven, GA
03.2021 - 07.2021
- Performing Vein punctures
- Conducting blood samples
- Sticking up to 50+ patients
- Using 16-21 gauge needles
Loss Prevention Supervisor
The Dump Furniture Store
Atlanta, GA
09.2019 - 03.2020
- Audit fire extinguishers
- Audit store finance
- Perform warehouse inspection
- Open and Close the store (Key Holder)
- Monitoring floor and video surveillance
- Conduct ID verification at customer service pickup
- Internal/External Cases
- Perform drug test on new employees
- And more…
Loss Prevention Agent
Six Flags Over Georgia
Austell, GA
05.2019 - 09.2019
- Undercover agent
- Detaining theft subjects
- Writing reports, taking photos of subjects, dispatching Cobb county police, trespassing subjects and more.
- Secret Shopper for internal audits
- Fraud Analyst
Customer Service Associate
Lowes
Atlanta, GA
03.2018 - 05.2019
- Greeted customers and identified their needs.
- Provided product recommendations based on customer needs.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Customer Service Associate
Home Depot
Sandy Springs, GA
05.2015 - 03.2018
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Greeted customers and identified their needs.
- Provided product recommendations based on customer needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Supported sales team members to drive growth and development.
Education
Bachelor's degree - Criminal Justice: Law Enforcement
American InterContinental University
Atlanta, GA06.2022
Skills
- Video intelligence
- Internal audits
- Criminal investigation
- Property inspections
- Asset protection
- Security
- CAD
- Cash handling
- Writing skills
- Intelligence analysis
- Fraud prevention and detection
- Customer service
- Clinical laboratory experience
- Loss prevention
- Surveillance
- Supervising experience
- Video analysis
- Incident investigation
- Surveillance techniques
- Problem solving
- Attention to detail
- Report writing
- Policy review
- Threat detection
- Emotional intelligence
- Field observation
- Maintaining records
- Critical thinking
- Code enforcement
- Vehicle tracking
References
References available upon request.
Timeline
Video Intelligence Analyst
City Of Atlanta Police Department
10.2023 - Current
Code Enforcement Officer
City of Douglasville
04.2023 - 10.2023
Uber Driver
Uber
06.2022 - 04.2023
Asset Protection Specialist
Target
11.2021 - 06.2022
Loss Prevention Agent
Nordstrom
09.2021 - 11.2021
Accessories Sales Associate
Nordstrom
07.2021 - 09.2021
Phlebotomist
Octapharma Plasma
03.2021 - 07.2021
Loss Prevention Supervisor
The Dump Furniture Store
09.2019 - 03.2020
Loss Prevention Agent
Six Flags Over Georgia
05.2019 - 09.2019
Customer Service Associate
Lowes
03.2018 - 05.2019
Customer Service Associate
Home Depot
05.2015 - 03.2018
Bachelor's degree - Criminal Justice: Law Enforcement
American InterContinental University