Latoya Furlow
Houston,TX
Summary
Certified Phlebotomist well versed in venipuncture, vacutainer tubes, tourniquets, syringes, and butterfly needles. Detail-oriented and committed to maintaining highest quality control and patient care standards. 1.5 years of experience working in high-volume, fast-paced hospital settings. Highly skilled and certified in IV administration. Seeking full time position, detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unemployment Claims Specialist
Texas Workforce Comission
06.2023 - 02.2024
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
Certified Phlebotomist Technician
American Red Cross Blood Donation Center
08.2022 - 03.2023
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Laboratory Technician
American Red Cross
04.2016 - 06.2022
- Utilize Centrifuge to separate red blood cells, to platelets and plasma.
- Perform quality control on products reagents, equipment, and various test kits, maintain accurate electronic and physical inventory locations for blood.
- Comply with safety policies and procedures, use protective eq, lab coat, face shield, gloves, etc, perform duties in compliance with standard operating procedures and other applicable Federal, State and local regulations .
- Provided support and guidance to junior lab staff.
Education
Associate of Science - Business Administration And Management
Westwood College
Atlanta, GA06.2015
Skills
- Order of draw
- Diagnostic Testing
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Data Entry
- Problem-solving abilities
- Customer Service
- Active Listening
- Patient Safety
- IV Insertion
- Sterile technique
- Confidentiality and HIPAA
Accomplishments
- Achieved certifications by completing 6 month clinicals
Certification
- Certified Phlebotmist, American National Phlebotomy
- Certified IV Techincan, American National Phlebotomy
Timeline
Unemployment Claims Specialist
Texas Workforce Comission
06.2023 - 02.2024
Certified Phlebotomist Technician
American Red Cross Blood Donation Center
08.2022 - 03.2023
Laboratory Technician
American Red Cross
04.2016 - 06.2022
Associate of Science - Business Administration And Management
Westwood College
- Certified Phlebotmist, American National Phlebotomy
- Certified IV Techincan, American National Phlebotomy
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