Latoya Lee
Summary
Dynamic Team Manager with a proven track record at Randstad, excelling in employee coaching and performance evaluation. Skilled in enhancing team productivity through effective training initiatives and collaboration. Committed to fostering a customer-focused environment while leveraging strong organizational and communication skills to drive operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Manager
Randstad
Orlando, FL
08.2021 - Current
- Supported training initiatives for new team members, fostering a collaborative environment.
- Participated in team meetings, contributing ideas for process improvement and efficiency.
- Handled routine administrative tasks, maintaining organized records and documentation.
- Assisted in daily team operations, ensuring smooth workflow and adherence to protocols.
- Provided feedback on team performance, helping to identify areas for development.
- Collaborated with peers to achieve project goals and enhance overall team productivity.
- Engaged in continuous learning opportunities to build skills relevant to team management.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Office Manager
State Farm
Pensacola, FL
06.2016 - 12.2025
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Coordinated scheduling and logistical arrangements for staff meetings and corporate events.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Implemented filing system improvements to enhance document retrieval accuracy and speed.
- Oversaw administrative staff performance, providing mentorship and training as needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Branch Manager
Approved Cash Advance
Vicksburg, MS
10.2014 - 11.2016
- Directed daily operations to enhance customer service and improve branch efficiency.
- Implemented training programs for staff, fostering professional development and team collaboration.
- Analyzed financial reports to identify trends, informing strategic decision-making for branch growth.
- Developed marketing strategies to increase local engagement and drive revenue growth within the community.
- Mentored junior staff members, enhancing their skills and promoting a culture of continuous improvement.
- Collaborated with upper management on long-term planning initiatives to align branch objectives with corporate goals.
Education
Associate of Arts - Psychology
Hinds Community College
Raymond, Mississippi, MSSkills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Employee engagement
- Motivational
- Team leadership
- Teamwork and collaboration
- Employee coaching and mentoring
- Training and development
- Customer service
- Time management
- Customer relationship management
- MS office
- Performance reviewing
- Scheduling and coordinating
- Performance tracking and evaluation
- Excellent communication
- Onboarding and orientation
- Financial management
Certification
P&C License
Life, Health, & Annuity License
Timeline
Team Manager
Randstad
08.2021 - Current
Office Manager
State Farm
06.2016 - 12.2025
Branch Manager
Approved Cash Advance
10.2014 - 11.2016
Associate of Arts - Psychology
Hinds Community College