Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Latoya Lucas

Knightdale,NC

Summary

Accomplished Senior Care Manager at Centene Corp., adept in healthcare regulations and leadership development. Spearheaded training for 300+ employees, enhancing operational efficiency and patient care standards. Proven track record in strategic planning and employee motivation, achieving significant improvements in patient outcomes and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Care Manager

Centene Corp.
09.2019 - Current
  • Provided training to over 300 employees in care standards and operational procedures to optimize performance.
  • Led team of 10-15 in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Reviewed charts weekly to complete quality control checks.
  • Collaborated with cross-functional teams to address systemic issues contributing to customer dissatisfaction.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill levels across the team.
  • Contributed to company reputation by consistently delivering exceptional service during challenging situations with dissatisfied customers.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Contract Registered Nurse, Home Health

Supplemental Health Care
08.2017 - 09.2019
  • Completed 13 week contract assignments with major health systems to include: Duke Home Health, Wakemed Home Health and Health Keeperz Home Health.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Coordinated program referrals for community-based resources.

Registered Nurse Case Manager

WellCare Home Health
08.2016 - 08.2017
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Manage a caseload of 30 plus clients and their families to ensure adequate services were being provided and to assist clients with their physical, mental, and psycho-social needs.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Precisely completed appropriate documentation and system entry utilizing Mckesson documentation system.

Registered Nurse

Wakemed Health And Hospitals
06.2015 - 11.2016
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.

Education

Diploma in Nursing - Registered Nursing

Watts School of Nursing
Durham, NC
05.2015

Associate of Science - Nursing

Mount Olive College
RTP, NC
05.2015

Skills

  • Organizational Turnaround
  • Effective Communicator and Public Speaker
  • Change and Growth Management
  • Policy Development and Optimization
  • Mergers and Acquisitions
  • Strategic Planning
  • Employee Motivation and Performance
  • Leadership and People Development
  • Healthcare regulations knowledge
  • Employee Training Program
  • Medicare/Medicaid Policy and procedure
  • Complaint Analysis

Accomplishments

  • Mary Emma Former Jones Scholarship Recipient for exceptional nurse at Watts School of Nursing (2013)
  • Presenter for Duke University Annual Patient Safety Conference (2015)
  • Member of WakeMed Hospital Wound Resource Team (2015)
  • Preceptor for University of North Carolina's student Hot-spotting Research Project (2017)

Certification

North Carolina Insurance Producer License

Timeline

Senior Care Manager

Centene Corp.
09.2019 - Current

Contract Registered Nurse, Home Health

Supplemental Health Care
08.2017 - 09.2019

Registered Nurse Case Manager

WellCare Home Health
08.2016 - 08.2017

Registered Nurse

Wakemed Health And Hospitals
06.2015 - 11.2016

Diploma in Nursing - Registered Nursing

Watts School of Nursing

Associate of Science - Nursing

Mount Olive College

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Latoya Lucas