Latoya Martin
15354 Semrau Ave Eastpointe,MI
Summary
Experience Patient Access Representative with a background in managing patient admissions, insurance verification, accurate data management, bedside interview, getting patients signature for medical forms and scheduling appointments. Possess strong communication skills to professionally interact with patients, families and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency. Hardworking employee with customer service, multitasking, and time management abilities. Willing to learn and grow.
Overview
8
8
years of professional experience
Work History
Food Prep Cooking Assistant
Centerline Public Schools
01.2017 - 09.2020
- Completed prep work ahead of schedule during busy shifts to help serve the students during their lunch period.
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
- Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
Personal Shopper
Walmart
04.2022 - 06.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Patient Access Representative
Conifer Health
07.2023 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
High School Diploma -
Denby High School
Detroit, MI06-2006
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Insurance billing
Timeline
Patient Access Representative
Conifer Health
07.2023 - 10.2024
Personal Shopper
Walmart
04.2022 - 06.2023
Food Prep Cooking Assistant
Centerline Public Schools
01.2017 - 09.2020
High School Diploma -
Denby High School
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