LaToya Mcmillian
Minneapolis,MN
Summary
Greatly ambitious and passion focused, with a significant level of experience in human service needs. Highly skilled in providing helpful customer service and resources to those in crisis. Recognized by peers and colleagues for outstanding patient/client support, high quality care and ensuring all feel welcomed.
Overview
16
16
years of professional experience
Work History
PCA Personal Care Assistant
Self-employed
Minneapolis, MN
07.2010 - Current
- Assist with grooming, bathing, dressing, and some eating to ensure comfort and well being.
- Perform light housekeeping tasks to maintain a clean and organized living environment.
- Assist with cooking and meal preparation to meet dietary needs and preferences.
- Provide additional support with daily tasks as needed to promote independence.
Patient Services Coordinator
Hennepin Healthcare
Minneapolis, MN
01.2024 - 10.2025
- Gather demographic information, insurance details, and co-payments upon patient arrival to ensure accurate processing.
- Coordinate patient appointments with appropriate healthcare providers, optimizing schedules and minimizing wait times.
- Verify insurance benefits, obtain consents, and manage inquiries to ensure proper claims processing.
- Explain mental health treatment overviews and expectations to ensure patients are well informed.
- Relay important patient information to doctors, nurses, therapists, and other staff to support effective care coordination.
- Address patient questions, complaints, and concerns in a professional and compassionate manner, ensuring a positive experience.
- Accurately update and maintain patient information in electronic health records (EHR), ensuring compliance with privacy regulations and facilitating smooth workflow.
Medical Assistant
Hennepin Healthcare
Minneapolis, MN
10.2019 - 12.2023
- Roomed patients and prepared them for exams by checking vitals and lab work.
- Administered injections and vaccinations.
- Stocked examination rooms with necessary supplies.
- Assisted with lunch schedules for patients.
- Supported providers during minor procedures.
Medical Assistant
Pensacola Pediatrics
Pensacola, FL
10.2018 - 04.2019
- Provided support to two physicians by obtaining vital signs, conducting lab work, and processing lab results.
- Administered vaccinations daily and performed ear irrigations.
- Prepared and restocked exam rooms, ensuring readiness for patient visits.
- Managed patient records, including printing physicals and shot records, and coordinated with parents, schools, and daycares for record pickup or faxing.
PCA Personal Care Assistant
Family Bridge Healthcare
Jonesboro, GA
11.2017 - 08.2018
- Assisted with daily personal care tasks, including showers, baths, dressing, and feeding.
- Provided medication reminders and monitored blood sugar levels as part of ongoing care.
- Offered companionship and emotional support to enhance the patient’s well-being.
Medical Assistant
Clinic
Pensacola, FL
06.2017 - 10.2017
- Triaged patients, prepared exam rooms, measured vital signs, and recorded information in patient charts.
- Administered rapid strep and pregnancy tests, performed ear irrigations, and collected samples for lab testing.
- Conducted patient interviews, performed clerical duties such as answering phones, and maintained patient records and filing systems.
- Assisted physicians with minor physical exams, logged lab room temperatures, and ensured proper preparation of samples for pickup.
Medical Assistant-Externship
Sacred Heart Medical Oncology Group
Pensacola, FL
12.2016 - 01.2017
- Assisted with physician-ordered treatments under supervision, performed clinical duties, and prepared patients for examinations and treatments.
- Interviewed patients, measured vital signs, documented patient history, and recorded information in medical records.
- Administered injections, assisted with lab testing and phlebotomy, and maintained sterilization of supplies and equipment.
- Managed the preparation and upkeep of treatment rooms, verified insurance, and monitored vital signs for approximately 40 patients daily.
Patient Care Assistant
Homestead Village Assisted Living
Pensacola, FL
08.2015 - 12.2016
- Assisted residents with daily activities including dressing, grooming, bathing, and applying ointments/creams.
- Collected specimens, observed conditions, and documented activities.
- Lifted or transported ill or injured residents, ensuring comfort and safety while following dental or medical procedures as required.
Enrollment Specialist
Adcomm
Navarre, FL
08.2014 - 12.2014
- Received incoming calls, inputted customer information, and processed credit details for transactions.
- Collected payments and finalized customer orders efficiently and accurately.
Patient Care Technician
Berryhill Manor Retirement Center
Milton, FL
02.2014 - 05.2014
- Assisted residents with personal care, including changing Depends, showers, dressing, and grooming.
- Transported residents from wheelchairs to beds or recliners, ensuring comfort and safety.
Customer Service Representative
Synergy Solutions
Pensacola, FL
08.2010 - 12.2013
- Received incoming calls, located providers within customers' networks, and informed customers about plan coverage.
- Enrolled customers in identity theft protection programs and processed cancellations of debt enrollments.
Front Receptionist/Extern
The Family Medicine Clinic
Pensacola, FL
02.2013 - 03.2013
- Managed multiple phone lines, checked patients in and out, and verified insurance information.
- Scheduled and confirmed appointments, processed payments, filed charts, and faxed referrals.
Education
Bachelors - Social Work
St. Catherine University
St. Paul, MN05.2028
Medical Assistant -
Fortis Institute
Pensacola, FL01.2017
Skills
- Receptionist & Customer Service
- Microsoft Word & Computer Skills
- Triage & Caregiving
- Filing & Document Management
- Ability to Learn New Concepts Quickly
- Transporting & Assisting Patients
- Phone triage
- Cultural awareness
- Advocacy
- Complex scheduling
- Incoming crisis calls
- Office Medical Procedures
- Typing 70 WPM
- Patient Care & Routine Care
- Medical Terminology & Charting
- Phlebotomy & Venipuncture
- Injections & Vital Signs Monitoring
- EHR & EMR Systems (Epic)
- Medical Office Administration & Scheduling
- Laboratory Experience & Medical Procedures
- CPR Certified
Timeline
Patient Services Coordinator
Hennepin Healthcare
01.2024 - 10.2025
Medical Assistant
Hennepin Healthcare
10.2019 - 12.2023
Medical Assistant
Pensacola Pediatrics
10.2018 - 04.2019
PCA Personal Care Assistant
Family Bridge Healthcare
11.2017 - 08.2018
Medical Assistant
Clinic
06.2017 - 10.2017
Medical Assistant-Externship
Sacred Heart Medical Oncology Group
12.2016 - 01.2017
Patient Care Assistant
Homestead Village Assisted Living
08.2015 - 12.2016
Enrollment Specialist
Adcomm
08.2014 - 12.2014
Patient Care Technician
Berryhill Manor Retirement Center
02.2014 - 05.2014
Front Receptionist/Extern
The Family Medicine Clinic
02.2013 - 03.2013
Customer Service Representative
Synergy Solutions
08.2010 - 12.2013
PCA Personal Care Assistant
Self-employed
07.2010 - Current
Bachelors - Social Work
St. Catherine University
Medical Assistant -
Fortis Institute