Latoya Miller
Warner Robins,GA
Summary
PROFESSIONAL OBJECTIVE Organized Medical Billing and Coding Specialist /Medical Receptionist/Outpatient Scheduler,very punctual and works well under pressure. Maintains strict confidentality, with patient records include by data entry. Capable Medical Receptionist / Outpatient Sheduler at handling all medical admistrative needs for busy medical facility. Knowledegeable about maintain charts, forms, and payments. Well-organized and proactive with good judgement, multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outpatient Scheduler
Emory Hospital
Warner Robins, GA
07.2024 - Current
- Collects demographics information for new/established patients, and transfers into automated registration/scheduling system.
- Proficent in Utilizing Scheduler Maximizer for various appointment types.
- Retrieve calls from patients and/ or physican offices to cancel, or reschedule appointments.
- Maintain strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all communications.
- Retrieve telephone calls to offer department information, answer questions, and direct calls to staff or specific departments.
- Verify insurance coverage and eligibility for medical services prior to scheduling appointments through Finthrive Electronic system.
- Provider cost to Self-Pay patients
- Collects payment for copay and co- insurance for scheduled outpatient tests.
- Coordinate with other departments to facilitate seamless operation and excellent patient care.
Data Entry Specialist/Medical Receptionist
Surgical Assoicates Of Warner Robins
Warner Robins, GA
10.2020 - 07.2024
- Maintain and input medical/surgical information for patient
- Collate and organize data entry documents into filing systems for easy access for schedulers.
- Proficient in AllScripts PM and EHR software
- Assist with patient registration, insurance and demographic updates
- Collect copayments , surgery deposit,and patient balances
- Schedule and confirm upcoming patient appointment via telephone.
- Answer multiline telephone system, route calls to designated person.
- Inform on call physican of hospital consults
- Assure HIPPA compliance is being utlize to protect patient/providers privacy.
- Maintain steady work load as a team with co workers.
Traveling Medical Receptionist
NT Cardiovascular Center
Perry, GA
12.2019 - 10.2020
- Traveled various clinic location as needed
- Office Representative at away site when not at staellite office
- Eclinical Works Efficient
- Processed payments,copayments and applied to patients balances
- Verified patient insurance prior to visit.
- Registered and verified patient records before triage with most up-to-date information.
- Made sure compliance for social distancing was maintained.
- Adhered to strict HIPPA guidelines at all times to protect patient privacy.
- Communicated with patient for follow up appointments, testing, labs,
- Requested and faxed medical records per patient patient or providers.
- Scan documents and attached into EMR system.
- Adeptly managed multi line phone system and pleasantly greeted all patients.
Advanced Neurology Specialist
10.2017 - 12.2019
- Medical Billing & Coding Externship - 180 Hours Completed
- Certified Billing and Coding Specialist, Certification Exp
- 1/2022
- Assisted with Hospital and Office Coding and Billing
- EClinicalWorks Efficient
- Coordinate with healthcare providers to ensure timely and correct claim processing
- Process all copayments and payments for account balances via cash, credit and check
- Assist patient with checking in process
- Verify, prepare, and review patient statements
- Verify patient insurance prior to scheduling
- Filed and scanned documents into EMR system
- Spell check and fax locked progress notes back to referring physician
- Handle day to day scheduling and referrals for patients
- Handle a variety of front office administrative tasks
- Send patients referral to another specialist per physician’s request
Education
Certificate in Medical Billing and Coding - Medical Billing
Virginia College
Macon, GA12.2017
Skills
- ICD-10 CM Experience
- Scheduler Maximizer Experience
- Eclinical Works Proficent
- Efficient Electronic Health Record (EHR)
- Medical Terminology Skills
- Insurance Verification Experience
- Current Procedural Terminology
- Healthcare Common Procedure Coding System
- HIPAA Compliance Knowledge
- Medicare/Medicaid Billing Experience
- 15 Years Customer Service Experience
- Dedicated & Dependable
- Positive team-focused attitude
- Accurate & Efficient
Additional Information
- Obtain and retrieve medical records per physician’s request Handle Prior Authorization for patient’s medication Create Tricare Authorization as needed for Diagnostic Imaging
Certification
Certification NHA Medical Billing and Coding Specialist
Exp. 1/2028
Timeline
Outpatient Scheduler
Emory Hospital
07.2024 - Current
Data Entry Specialist/Medical Receptionist
Surgical Assoicates Of Warner Robins
10.2020 - 07.2024
Traveling Medical Receptionist
NT Cardiovascular Center
12.2019 - 10.2020
Advanced Neurology Specialist
10.2017 - 12.2019
Certificate in Medical Billing and Coding - Medical Billing
Virginia College