Latoya Pate
Chicago,IL
Summary
Driven, dependable, hardworking individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Porter
Chicago Public Schools
03.2022 - Current
- Organize and handle deliveries while monitoring premises to ensure safety and security
- Assist with food preparation and setup, ensuring efficient service and adherence to sanitation standards
- Maintain cleanliness in the cafeteria, while operating the POS for the students
Housekeeper
Intercontinental Hotel Group IHG
05.2019 - 02.2022
- Adhered to expected health standards; followed procedure to maintain health and cleanliness standards
- Maintained high level of cleanliness and organization of all areas of the facility
- Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness
Cashier
Walgreens
08.2014 - 05.2019
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff
Customer Service Representative
Bank of America
04.2011 - 06.2014
- Documented activity in customer accounts in an accurate manner and ensured confidentiality
- Entered customer account data and communicated in a clear and concise manner
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL05-2025
Skills
- MS Excel
- MS Word
- Time management skills
- Attention to detail
- Following directions
- Customer Service oriented
- Able to work independently
- Strong work ethic
- Ensuring customer satisfaction
- Safety awareness
Certification
State Food Safety, Chicago, IL, Food Handler Certificate
Proficiencies
- Greenway
- MS Excel
- MS Word
Honors Awards
Ultimate Medical Academy Dean's List
Key Qualifications
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
Timeline
Porter
Chicago Public Schools
03.2022 - Current
Housekeeper
Intercontinental Hotel Group IHG
05.2019 - 02.2022
Cashier
Walgreens
08.2014 - 05.2019
Customer Service Representative
Bank of America
04.2011 - 06.2014
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
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