Troy Greer
Summary
Senior Customer Service Professional with over 10 years of management and training experience in various fields. Self-employed since 2015, gainfully working in a diverse selection of roles, all drawing from my previous customer service experience. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
21
21
years of professional experience
Work History
Porter
Walnut Creek Apartment
06.2023 - Current
- Responsible for the upkeep of grounds, amenities, building exteriors and leasing office, parking lots and other community buildings of multi-family residential apartments.
Self-Employed
Contract Work
08.2015 - 06.2023
- Started Shawn's Make-Ready, LLC
- An independent commercial and residential cleaning and staging services company, hired by professional realtors the DFW area
- Also, self-employed as a professional driver for well-known service companies like Uber and Lyft.
Point of Sale Hardware Analyst
GameStop
08.2010 - 07.2015
- GameStop, is an American video game, consumer electronics, and wireless services retailer
- Started as POS Support Contractor then moved into full time POS Hardware Analyst role
- Ship all POS hardware to stores-anywhere from 50-200 work orders per day
- Use work order management software to coordinate with the help desk analyst to fill the POS hardware needs of stores
- Receive hardware (POS terminals, printers, modems, monitors, scanners, routers & switches) from the stores
- Record, track, and receive equipment orders from vendors
- Track, receive, and return warranty equipment from vendors
- Test and diagnose problems of all POS equipment returned to our department
- Creating documentation and processes for project execution
- Creation, follow through, tracking, and resolution of tickets/work orders using intranet based BMC Express Service Desk for POS and Hardware support; researching of help desk
- IT Project Coordination assigned tasks to contractors
- Training new hires in company processes, systems and procedures.
Acquisitions
Health Markets
03.2007 - 09.2008
- HealthMarkets, In.c
- Serves the needs of individuals, families and small businesses through our subsidiary insurance agency and insurance companies
- Accessed/processed new business clients
- Provided quality customer service through verbal communication and written correspondence
- Produced Daily/Weekly/Monthly reporting requirements
- Developed strong communication skills/attention-to-detail/PC skills and multitasking
- Handled heavy outbound calls to doctor's office about claims
- Negotiated lower cost on services received by clients
- Arranged proposals for company acquisitions
- Developed payment classes and received payments.
Customer Service/Collections
Balboa Thrift & Loan
02.2003 - 08.2006
- Balboa Thrift and Loan was organized as a California Industrial Loan Company under the laws of the State of California, providing loans for local individuals
- Made arrangements to bring all accounts to current status using problem solving and decision making skills
- Communicated effectively with customers
- Skip traced customers using the internet and various search engines
- Ordered and reviewed all credit reports on clients
- Met and maintained company's productivity guidelines
- Interacted with delinquent customers via inbound/outbound calls in a fast-paced environment
- Explained all available coverage arrangements for payments by keeping up with the current trends within the industry
- Exceeded monthly production goals.
Education
Skills
- IT Project Coordination
- Training
- Inventory Control
- Hardware Technician
- Data Analysis skills
- Workflow analysis & Problem solving
- Extremely organized and strong critical eye
- Ability to thrive in fast-paced environments with constantly changing priorities
- Help Desk support
- Ticket entering, prioritization, tracking and assignment of issues and tasks
- Defining project scope to contractors; plan implementation
- Point of Sale (POS) Support (implementation, upgrading, imaging systems & troubleshooting)
- Creating documentation and processes for return equipment & repair
- Tivoli
- Smartsheet PM tools
- BMC Express Service Desk
- Cherwell Ticketing System
- Clarity
- Citrix
- Trello
- MS Office with use of Excel, Word, PowerPoint
- Active Directory
- Exchange
- SCCM (System Center Configuration Manager)
- SharePoint
- Google Docs
- Quick Learner
- Strong Work Ethic
- Safety awareness
City
Arlington
State
Texas
Zip
76017
Street
5804 Baymeadows Ln#1115
Timeline
Porter
Walnut Creek Apartment
06.2023 - Current
Self-Employed
Contract Work
08.2015 - 06.2023
Point of Sale Hardware Analyst
GameStop
08.2010 - 07.2015
Acquisitions
Health Markets
03.2007 - 09.2008
Customer Service/Collections
Balboa Thrift & Loan
02.2003 - 08.2006