Thomas Condos
McKinney,United States
Summary
Dynamic credit union specialist focused on cloud hosting solutions, adept at overseeing multiple concurrent implementations and projects. Drives successful outcomes by coordinating diverse technical teams, ensuring timely project deliverables, and fostering strong client relationships tailored to individual communication styles.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Client Implementation Specialist
SwitchThink Solutions
02.2022 - Current
- Functioned as the primary project management resource in Client Services for credit unions transitioning to SwitchThink's CUSO offerings, aligning with client needs and objectives.
- Manage several concurrent CU cloud hosting conversions of varying length and complexity within the following core and virtual machine hosting solutions: Managed Service, SaaS, DRaaS, IaaS, Enterprise Cloud Solutions.
- Ensure delivery of conversion deliverables from different technical teams including Architecture, Platform/Server, Network, Operations, InfoSec through project management tools (Jira, Confluence, SalesForce).
- Motivated remote teams to deliver project artifacts including core network connectivity, VM hosting and maintenance, database creation, and operations automation, enhancing overall project execution.
- Host client meetings to report on project status, adapting to individual client communication styles, technical acumen, and business needs.
- Utilized technical knowledge gained from collaboration with internal teams to provide timely client support, safeguarding internal processes while addressing client inquiries.
- Participated in daily and weekly stand-ups with the Director of Client Services and other executives, providing project updates and risks.
Force Material Readiness Action Officer / IT Supporting Officer
US Navy
San Diego, United States
02.2020 - 01.2022
- Action Officer and direct IT support to the Commander, Naval Surface Forces Material Readiness Officers, a GS-15 civilian and six Navy Captains, who manage and track over $24 billion in funds for naval shipyard repair and maintenance for the entire US Pacific Fleet.
- Developed and delivered briefs for Commander of Naval Surface Forces, improving stakeholder communication and decision-making.
- Led management of five projects, including Flag level summits and seminars, to facilitate strategic discussions and strengthen operational readiness.
- Coordinated casualty report message traffic for 46 naval surface vessels to ensure timely communication and response.
- #1 of 18 Junior Officers on a 3-Star level staff.
Surface Warfare Officer / Network Security Officer
US Navy
Greater San Diego Area
06.2018 - 02.2020
- Led 18 sailors in ship's communications/radio division, enhancing operational readiness.
- Oversaw ship's data migration and software upgrade project over 7 months, improving system reliability.
- Managed casualty reports to ensure timely identification and resolution of equipment malfunctions, including ordering specific parts as needed.
- Oversaw maintenance done on ship's networks and security systems.
- Saved the Navy over $45,000 in part expenses by identifying issues and procuring specific parts.
Eagle Scout
Boy Scouts of America
Frisco, United States
02.2009 - 11.2013
- Mentored and led younger Scouts in progressing through the ranks.
- Oversaw supply management as Quartermaster for Troop, maintaining inventory and ensuring readiness for 56 Scouts.
- Coordinated and executed a 5K fundraiser run for Beads of Courage, successfully raising funds for the organization.
Education
Master of Business Administration - MBA - Information Technology
University of North Texas
Denton, TX12-2023
Bachelor's degree - Entrepreneurship/Entrepreneurial Studies
University of North Texas
Denton, TX12-2017
Skills
- Project management methodologies
- IT project coordination
- Project planning
- Implementation Planning
- Solution delivery
- Project Coordination
- Project Leadership
- Stakeholder engagement
- Implementation and configuration
- Client relationship management
- Adaptability and flexibility
Certification
- Network Security Officer Certification
- Project Management Professional (PMP)
Timeline
Client Implementation Specialist
SwitchThink Solutions
02.2022 - Current
Force Material Readiness Action Officer / IT Supporting Officer
US Navy
02.2020 - 01.2022
Surface Warfare Officer / Network Security Officer
US Navy
06.2018 - 02.2020
Eagle Scout
Boy Scouts of America
02.2009 - 11.2013
Master of Business Administration - MBA - Information Technology
University of North Texas
Bachelor's degree - Entrepreneurship/Entrepreneurial Studies
University of North Texas