LaToya Payne
Antioch,TN
Summary
Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.
Overview
15
15
years of professional experience
Work History
Concession Stand Lead
Dreamchasers
01.2022 - Current
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
- Boosted sales revenue by implementing strategic marketing initiatives and promotional tactics for concession stand offerings.
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Maintained a clean and organized concession stand environment through diligent attention to hygiene standards and food safety regulations.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Consistently provided friendly service to promote better customer engagement.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
Cosmetologist
Self-employed
08.2009 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Associate of Applied Science - Cosmetology
Volunteer Beauty Academy
Nashville, TN08.2009
Skills
- Product presentation
- Supply Ordering
- Food Safety Compliance
- Upselling strategies
- Payment Processing
- Interpersonal Skills Development
- Organized multi-tasker
- Inventory reports
- Reliable and punctual
- Cleaning and sanitation
- Point of Sale (POS) system operation
Timeline
Concession Stand Lead
Dreamchasers
01.2022 - Current
Cosmetologist
Self-employed
08.2009 - Current
Associate of Applied Science - Cosmetology
Volunteer Beauty Academy
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