Latoya Pork
Portsmouth,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Employee Payables Analyst I
Booz Allen Hamilton
02.2023 - 11.2025
- Assistant employers with benefits.
- Provide payroll assistance, direct deposit enrollment, leave payments, payroll corrections.
- Assist with timesheet submissions, corrections, correct work coding entry.
- Answer any company question regarding policy and procedures.
- First point of contact for HR, payroll, benefits and leaves department.
- Review, edit and approve submitted expense reports for business travel.
- Managed multiple projects simultaneously while maintaining high standards of accuracy and consistency in analysis.
Payroll Specialist
ADP
12.2021 - 02.2023
- Assist with tax submissions and documentation retrieval.
- Enter new hires, rehires, and terminations.
- Handle benefit selections
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided customer service to employees regarding payroll inquiries and issues.
Customer Service Representative
Citibank
05.2019 - 01.2022
- Take inbound customer service calls for government credit card accounts.
- Assist with balance inquiry, credit limit increase, transaction declines, replacing cards, credit balance refunds, process payments and updating of address and emails.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed account information updates accurately, ensuring compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Junior Appraisal Processor
Atlantic Bay Mortgage Group
01.2017 - 04.2019
- Handle VA, Conventional and FHA appraisal reports
- Order, receive and submit appraisal reports
- Point of contact with appraisers via email and telephone
- Negotiate fee for completed appraisal reports
- Send out completed appraisal reports to clients
- Reviewed documentation for completeness, identifying discrepancies and resolving issues efficiently.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Education
Some College (No Degree) - Social work
Norfolk State University
Norfolk, VADiploma - General Studies
Churchland High School
Portsmouth, VA08-2000
Skills
- Microsoft office
- Team collaboration and leadership
- Excel proficiency
- Continuous improvement
Timeline
Employee Payables Analyst I
Booz Allen Hamilton
02.2023 - 11.2025
Payroll Specialist
ADP
12.2021 - 02.2023
Customer Service Representative
Citibank
05.2019 - 01.2022
Junior Appraisal Processor
Atlantic Bay Mortgage Group
01.2017 - 04.2019
Some College (No Degree) - Social work
Norfolk State University
Diploma - General Studies
Churchland High School