LaToya Porter
Pittsburgh,PA
Summary
Motivated and detail-oriented IT professional with 5+ years of experience in network operations, infrastructure management, and technical support. Proven expertise in network monitoring, configuration, troubleshooting, and optimization in enterprise environments. Skilled in improving network performance, enhancing security protocols, and collaborating cross-functionally with IT teams to deliver scalable and resilient network solutions. Currently pursuing career advancement into a dedicated Network Engineer role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Hitachi Rail
Pittsburgh, PA
08.2025 - Current
- Diagnosed and resolved hardware and software issues for end-users utilizing ticketing systems.
- Collaborated with IT teams to implement system upgrades, ensuring minimal disruption to operations.
- Provided technical support via remote desktop tools, enhancing user satisfaction and productivity.
- Developed training materials for new hires, streamlining onboarding processes for technical support roles.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Improved network connectivity, troubleshooting and resolving complex network issues.
NOC Technician II
DQE Communications
Pittsburgh, PA
09.2022 - 05.2025
- - Monitor data center infrastructure, servers, and enterprise networks to ensure system reliability and performance.
- - Conduct diagnostic tests on communication links between routers, switches, servers, and end-user devices.
- - Collaborate with IT teams to maintain and optimize network hardware, cabling, and configurations.
- - Enhance network security measures and support backup/recovery processes.
- - Provide field technicians with remote technical assistance, resolving escalated connectivity issues.
- - Maintain and document network topology, configurations, and operational procedures.
Desktop Support Analyst II
Robert Half / Mission Critical Partners
Pittsburgh, PA
02.2022 - 04.2022
- - Configured and managed secure remote access solutions including VPNs and multi-factor authentication (MFA).
- - Supported troubleshooting of network access, connectivity issues, and system performance problems.
- - Provided remote assistance for Office 365 and cybersecurity software installations.
Service Desk Analyst / IT Specialist Roles (Various Contracts)
01.2013 - 01.2021
- - Delivered technical support for networking issues including TCP/IP stack troubleshooting and DHCP/DNS configuration.
- - Assisted in new workstation setups involving network printer installations and server mapping.
- - Conducted system patching, anti-malware deployment, and daily backup maintenance.
- - Partnered with software teams to resolve network-based software errors and deployment challenges.
Education
Bachelor of Science - Network Engineering
Western Governors University
Skills
Network Configuration & Optimization
Infrastructure Monitoring (NOC Operations)
TCP/IP, DNS, DHCP, VLANs, VPN Configuration
Routers, Switches, Firewalls (Basic Setup & Troubleshooting)
Network Security & Risk Mitigation
Remote Desktop Support & Remote Technical Assistance
Active Directory & User Administration
Incident Response & Documentation (ITIL Practices)
Backup & Disaster Recovery Procedures
Hardware: Routers, Switches, Servers, Firewalls
Tools: Wireshark (basic), Active Directory, VMware, Remote Desktop
Systems: Windows Server, Linux (basic)
Scripting/Automation: Bash, PowerShell (basic)
Other: Office 365, ServiceNow, Kofax Total Agility
Certification
- - CompTIA A+
- - Kofax Total Agility Training
Timeline
Desktop Support Engineer
Hitachi Rail
08.2025 - Current
NOC Technician II
DQE Communications
09.2022 - 05.2025
Desktop Support Analyst II
Robert Half / Mission Critical Partners
02.2022 - 04.2022
Service Desk Analyst / IT Specialist Roles (Various Contracts)
01.2013 - 01.2021
Bachelor of Science - Network Engineering
Western Governors University