Latoya Ratti
New York,NY
Overview
12
12
years of professional experience
1
1
Certification
Work History
Janitorial Worker
Port Authority of New York and New Jersey
Manhattan, NY
04.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Kept building spaces premises clean inside and outside.
Home Health Aide
Caring Professionals Homecare
Bronx, NY
08.2020 - 10.2023
- Caregiver
- Assisted patients with household chores etc.
- Prepared meals for clients
- Help with medication as needed
Administrative Assistant
Mount Sinai Hospital Center
New York, NY
09.2021 - 01.2022
- Employee Health Services ensures that all medical records are kept in a manner complaint with appropriate policies and procedures
- May be responsible for administering employee physicals , injury related diagnoses, or other types of referrals according to OSHA regulations
- Also collect specimen for lab testing , DataEntry
Contact Tracer/Case Investigator
Insight Global
New York, NY
06.2020 - 04.2021
- Contact tracer / Case investigator
Pharmacy Clerk
Community Pharmacy
Jamaica, NY
01.2017 - 06.2019
- Provided customer service at prescription drop-off and pick-up counters and addressed questions pertaining to medication interactions, side effects, dosage, and proper medication storage
- Restocked shelves and prepared expired drugs for return
- Advised customers on the selection of medication brands, medical equipment or healthcare supplies
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Labeled all products appropriately, including cautionary and auxiliary labels
Customer Service Insurance Claims
Moving Express
01.2014 - 08.2016
- Managed quality communication, customer support and product representation for each client
- Trained new employees on company customer service policies and service level standards
- Drafted and modified contracts, including terms negotiation Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Made copies, sent faxes and handled all incoming and outgoing correspondence
Call Center Representative
AT&T Call Center
Bethlehem, PA
03.2012 - 10.2015
- Provided product and service information to customers
- Recommended, selected and helped locate merchandise in accordance with customer needs and preferences
- Managed wide variety of administrative tasks to quickly resolve customer issues in an efficient manner and enhance customer satisfaction
- Worked directly with customers to set up new Accounts and activate devices
- Assisted clients with selecting appropriate phone plans by identifying specific features and differences between each plan
Education
Associate in Human Services -
TCI College
09.2009
High School Diploma -
Edison Job Corps Academy
04.2007
Skills
- Pharmacy Technician Experience
- Insurance Verification
- Medical Records
- Caregiving
- Medical Billing
- Patient Care
- Medical Scheduling
- Laboratory experience
- Extensive experience with Microsoft Office and call center software systems Efficient keyboarding skills with an approximation of 35 words per minute
Certification
CPR Certification
Additional Information
Reliable, dependable and hard working with effective communication skills. Eager to learn with the ability to adapt quickly to challenges. Able to work in an environment independently or as a team player. Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks. Excellent team leader with an unwavering commitment to customer service with the ability to build reproductive relationships, resolve complex issues and express customer loyalty.
Personal Information
Title: Customer Service
Timeline
Janitorial Worker
Port Authority of New York and New Jersey
04.2024 - Current
Administrative Assistant
Mount Sinai Hospital Center
09.2021 - 01.2022
Home Health Aide
Caring Professionals Homecare
08.2020 - 10.2023
Contact Tracer/Case Investigator
Insight Global
06.2020 - 04.2021
Pharmacy Clerk
Community Pharmacy
01.2017 - 06.2019
Customer Service Insurance Claims
Moving Express
01.2014 - 08.2016
Call Center Representative
AT&T Call Center
03.2012 - 10.2015
Associate in Human Services -
TCI College
High School Diploma -
Edison Job Corps Academy
CPR Certification