Latoya Rhodes
St. Louis,M.O
Summary
Experienced professional seeking a position to further develop and utilize extensive skills. Committed to innovating with dignity and believing in the potential of self and others. Dedicated to maintaining high standards of professionalism and fostering a positive work environment. Passionate about contributing to organizational success through strong interpersonal skills and a results-driven mindset.
Overview
19
19
years of professional experience
Work History
Rep 2 Customer Service Internet/Voice Repair
Spectrum
12.2018 - Current
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Prioritized different work projects at once.
- Provided valuable input resulting in new opportunities for growth and development.
- Effectively handling questions and concerns related to video, Internet, and phone products and services
- Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
- Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-first-class customer experiences
- Increased customer satisfaction by addressing and resolving their issues in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
Customer Service Representative
Convergys call center
08.2011 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and call resolution.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Interim Learning Associate
Saint Louis Public Schools
10.2010 - 05.2018
- Planned, prepared, and taught lesson plans, giving students individual support.
- Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Improved student performance on standardized tests with targeted review sessions and practice exams.
- Delivered interactive lessons to help students comprehend complex concepts.
Customer Service Representative
Affiliated Computer Services (Sprint)
03.2008 - 05.2010
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Entering qualms’ into system, grading calls, and developed new interface for Communications Department to the company access.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
TSU Radio
08.2006 - 01.2007
- Responsible for reporting all campus social activities
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
Sams Club
08.2005 - 08.2006
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Education
Tennessee State University
Nashville, TN05.2012
High School Diploma -
Beaumont High School
Saint Louis Missouri05.2005
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Technical Troubleshooting
- Performance Improvement
- Multitasking
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Team building
- Analytical Thinking
- Organizational Skills
- Active Listening
- Project Planning
- Self Motivation
- Continuous Improvement
- Adaptability
Accomplishments
Gold award winner of 2020.
Gold award winner of 2023.
Award recipient of multiple silver awards.
Award recipient of multiple Top overall performer awards.
Award recipient of the Bronze Award.
Timeline
Rep 2 Customer Service Internet/Voice Repair
Spectrum
12.2018 - Current
Customer Service Representative
Convergys call center
08.2011 - 12.2018
Interim Learning Associate
Saint Louis Public Schools
10.2010 - 05.2018
Customer Service Representative
Affiliated Computer Services (Sprint)
03.2008 - 05.2010
Receptionist
TSU Radio
08.2006 - 01.2007
Cashier
Sams Club
08.2005 - 08.2006
No Degree - Education
Tennessee State University
High School Diploma -
Beaumont High School
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