Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Timeline
Generic

Ryan Thomas

Apopka,FL

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

7
7
years of professional experience

Work History

Rep II Customer Service, Internet and Voice Repair

Charter Communications, Spectrum
03.2023 - Current
  • Trouble Shooting Basic and Advance issues with Internet and Voice Equipment
  • Enhanced company reputation by providing exceptional customer service and support.
  • Supported other departments with various issues.


Rep I Customer Service, Internet Repair

Charter Communications, Spectrum
03.2022 - 03.2023
  • Trouble Shooting Basic and Advance issues with Internet Equipment and Services.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Supported other departments with various issues.

Bar Manager

VFW Post 10147
01.2017 - 06.2020
  • Purchased food and cultivated strong vendor relationships.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Organized Scheduling for Employees and Kept hours for Pay/Compensation

Education

Associate of Science - Cyber Security

Full Sail University
Winter Park, FL
12.2025

Associate of Science - Information Technology

Full Sail University
Winter Park, FL
08.2024

Skills

  • Needs analysis
  • CSG software expertise
  • Telephone reception
  • Issue Research
  • Client Services
  • Systems and software expertise
  • Goal-oriented mindset
  • Customer Support

Accomplishments

    Spectrum Silver 07/2022 - 09/2022

    Spectrum Silver 10/2022 - 12/2022

    Spectrum Silver 01/2022 - 03/2023

Software

CSG

Agent OS

Python

Microsoft Office

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Rep II Customer Service, Internet and Voice Repair

Charter Communications, Spectrum
03.2023 - Current

Rep I Customer Service, Internet Repair

Charter Communications, Spectrum
03.2022 - 03.2023

Bar Manager

VFW Post 10147
01.2017 - 06.2020

Associate of Science - Cyber Security

Full Sail University

Associate of Science - Information Technology

Full Sail University

Similar Profiles

CREATE PROFILE
Ryan Thomas