Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bobby Cruse

St. Louis

Summary

Professional repair specialist with expertise in diagnosing and resolving technical issues. Proven ability to enhance operational efficiency through effective problem-solving and attention to detail. Strong focus on collaboration, ensuring seamless teamwork and adaptability to changing needs. Known for excellent communication, technical proficiency, and results-driven approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Internet and Voice Repair Representative II

Spectrum
03.2023 - Current
  • Analyzed network performance metrics to identify and resolve connectivity issues, enhancing customer satisfaction
  • Diagnosed hardware and software issues related to internet services
  • Assisted with internet installation of modems, routers, and connecting devices to the network
  • Conducted troubleshooting processes to mitigate recurring connectivity problems

Patient Access Representative

SSM Health
07.2022 - 03.2023
  • Analyzed patient registration data to identify and resolve discrepancies, ensuring accurate claims processing
  • Adhered to HIPAA protocols, maintaining confidentiality and securing sensitive information
  • Registered patients via face-to-face interviews, capturing accurate demographic and medical data

Shipping Dock Associate

Amazon
10.2021 - 06.2022
  • Optimized loading and unloading processes, ensuring timely and accurate delivery of shipments
  • Implemented safety protocols, reducing workplace incidents and ensuring compliance with industry standards

Delivery Driver

FedEx
05.2019 - 08.2021
  • Coordinated with warehouse staff to streamline processes, ensuring on-time deliveries
  • Maintained logs of delivery schedules and vehicle maintenance to meet safety regulations
  • Utilized GPS and navigation tools to optimize routes for timely service

Hospitality Leadership Roles

Various Hotels
11.2015 - 05.2019
  • Held multiple leadership positions including Front Office Manager, Reservations Manager, and Assistant Executive Housekeeping Manager
  • Oversaw front office and housekeeping operations, managed guest relations, optimized occupancy rates, and ensured compliance with safety and operational procedures
  • Led staff training, resolved guest issues, and coordinated department workflows for improved service delivery

Education

Bachelor of Science - Cybersecurity Technology

University of Maryland Global Campus
Hyattsville, MD
09-2025

Skills

    System Troubleshooting & Diagnostics

    Hardware Repair & Replacement

    Linux System Administration (Coursework & Labs)

    Operating System Support (Windows/Linux)

    Network Security & Threat Analysis

    Nmap, Netcat, Metasploitable, OpenVAS, John the Ripper

    Software Installation & Configuration

    Incident Response Basics (Coursework)

    Disaster Recovery & Backup Concepts (Coursework)

Certification

  • Google IT Support Professional Certificate (2022)
  • Google System Administration and IT Infrastructure Services (2022)
  • Google Operating Systems and You: Becoming a Power User (2022)
  • Google The Bits and Bytes of Computer Networking (2022)
  • Google Technical Support Fundamentals (2022)

Accomplishments

  • Promoted to Representative II – Recognized for strong performance and leadership.
  • Top Overall Team Performer – Recognized for exceptional performance in April, May, August, October, November, December 2024, and January 2025.
  • Silver Award Winner – Achieved superior results in Q2, Q3, and Q4 of 2024, exceeding goals in First Call Resolution (FCR), SAM, TRP, and Attendance.
  • Bronze Award Winner – Awarded for outstanding contributions in September 2024 and March 2025.

Timeline

Internet and Voice Repair Representative II

Spectrum
03.2023 - Current

Patient Access Representative

SSM Health
07.2022 - 03.2023

Shipping Dock Associate

Amazon
10.2021 - 06.2022

Delivery Driver

FedEx
05.2019 - 08.2021

Hospitality Leadership Roles

Various Hotels
11.2015 - 05.2019

Bachelor of Science - Cybersecurity Technology

University of Maryland Global Campus

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Bobby Cruse