LaToya Richardson
Union City,Ga
Summary
Customer service oriented Registered Pharmacy Technician who supports the overall positive patient experience to accurately and promptly enter, fill, and deliver medications. Organizes and prioritizes duties to optimize efficiency. Operates with high degree of sensitivity and confidentiality. Follows policies to ensure consistent standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caretaker
Crystal's Private Home Care
2024.04 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Driver
Lyft Driver Service
2020.05 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Picked up and dropped of 5-10 passengers a day
Delivery Driver
Chadwell Supply
2022.10 - 2023.04
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated light trucks to deliver loads as far as 80 miles from home location.
Delivery Driver
UPS
2019.11 - 2020.03
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Unarmed Security Officer
Williams Private Securty
2017.01 - 2019.03
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Registered Pharmacy Technician – Retail
CVS Pharmacy
2015.06 - 2016.02
- Accurately interpreted and filled prescribed orders and correctly performed delegated pharmacy acts
- Prepared medications for clients through mixing, filling, counting pills and labeling bottles
- Obtained approvals from pharmacist and complied with all state policies
- Priced and filed prescriptions, answered phones and took inventory of over-the-counter medications.
Assistance Coordinator
Road-America
2012.04 - 2013.11
- Dispatched roadside assistance for members needing help
- Received and deflected information calls to appropriate personnel.
Account Specialist
Randstad/AFLAC
2010.04 - 2011.08
- Processed medical insurance applications
- Processed and prepared memos, correspondence, and other documents.
Fraud Specialist
Synovus
2008.07 - 2009.08
- Operated telephone switchboard, greeted visitors, and directed to appropriate personnel
- Viewed and verified checks within the company; filed and maintained records.
Education
Certificate - Phlebotomy
PhlebotomyUSA
Hapeville, GA 05.2024 - 06.2024
Pharmacy Technician -
Ultimate Medical Academy
01.2015
Associate of Business Administration - Business Office Technology
Columbus Technical College
Columbus, GA08.2005
Skills
- Insurance Verification/Claims (HMO, PPO, Medicare, Medicaid)
- Authorizations
- Third Party Billing
- Compassionate Caregiving
- Medication Distribution
- Supply, Inventory, and Data Entry
- OSHA
- HIPAA Compliance
- Venipuncture
- Order of draw
- Butterfly needle technique
- Blood collection techniques
Registrationcertification
- Georgia State Registered Pharmacy Technician (RPhT), #PHTC029193
- Pursuing PTCB Pharmacy Technician Certification (CPhT)
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomy Technician, PhlebotomyUSA - [May-June 2024]
Timeline
Certificate - Phlebotomy
PhlebotomyUSA
05.2024 - 06.2024
Caretaker
Crystal's Private Home Care
2024.04 - Current
Delivery Driver
Chadwell Supply
2022.10 - 2023.04
Driver
Lyft Driver Service
2020.05 - Current
Delivery Driver
UPS
2019.11 - 2020.03
Unarmed Security Officer
Williams Private Securty
2017.01 - 2019.03
Registered Pharmacy Technician – Retail
CVS Pharmacy
2015.06 - 2016.02
Assistance Coordinator
Road-America
2012.04 - 2013.11
Account Specialist
Randstad/AFLAC
2010.04 - 2011.08
Fraud Specialist
Synovus
2008.07 - 2009.08
- PT - Phlebotomy Technician
- Certified Phlebotomy Technician, PhlebotomyUSA - [May-June 2024]
Pharmacy Technician -
Ultimate Medical Academy
Associate of Business Administration - Business Office Technology
Columbus Technical College
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