Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Sparks

Savannah ,GA

Summary

I am an Experienced and proactive professional offering many years of progressive customer service and serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Assistant Manager

520 wings
Savannah , GA
04.2024 - 03.2025
  • Recruited and trained new employees to meet job requirements.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Patient Service Representative

United Healthcare
Savannah , GA
10.2022 - 04.2024
  • Registered patients by verifying records to update computer system and patient charts.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Answered incoming calls in a professional manner.

Customer Service Representative

OnBrand24
Savannah , GA
04.2021 - 09.2022
  • Provided accurate information about products or services to customers.
  • Identified and escalated priority issues as needed.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.

Phlebotomist

One Blood
Jacksonville, GA
04.2019 - 03.2020
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Provided excellent customer service while interacting with patients.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Daycare Teacher

Renee’s kids world
Savannah , GA
04.2014 - 02.2016
  • Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
  • Encouraged children's curiosity and exploration through interactive learning activities.
  • Prepared educational materials and resources that support curriculum objectives.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.

Assistant Restaurant Manager

West Duffy cafe
Savannah , GA
12.2010 - 07.2015
  • Facilitated communication between waitstaff and kitchen staff.

  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Planned menus, adjusted prices, monitored food quality, and portion sizes.

Education

Associate of Science - Funeral Service

Gupton Jones College
Atlanta, GA
12-2025

Graduate Certificate - Certified Phlebotomist

Georgia State Board of Education
Atlanta, GA
04-2025

Skills

  • Patient care
  • Phlebotomy techniques
  • Funeral counseling
  • Record management
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Communication skills
  • Computer skills
  • Positive attitude
  • Team leadership
  • Administration and reporting
  • Scheduling and coordinating
  • Multitasking
  • Retail operations management

Timeline

Assistant Manager

520 wings
04.2024 - 03.2025

Patient Service Representative

United Healthcare
10.2022 - 04.2024

Customer Service Representative

OnBrand24
04.2021 - 09.2022

Phlebotomist

One Blood
04.2019 - 03.2020

Daycare Teacher

Renee’s kids world
04.2014 - 02.2016

Assistant Restaurant Manager

West Duffy cafe
12.2010 - 07.2015

Associate of Science - Funeral Service

Gupton Jones College

Graduate Certificate - Certified Phlebotomist

Georgia State Board of Education

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Latoya Sparks