Latoya Spigner
Charlotte,NC
Summary
Seasoned certified pharmacy technician professional offering 17 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Versatile billing Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 17-year career in pharmaceuticals. Known for excellent attention to detail and great work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Billing Specialist
Guardian Pharmacy of the Piedmont
Charlotte, NC
2023.12 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
Certified Pharmacy Technician (CPhT)
Atrium Health
Charlotte, NC
2022.08 - 2023.12
- I'm responsible for filling medications as well as mailing patients medications daily
- Im also responsible for Maintaining the inventory of medications and supplies, along with working with insurance companies on behalf of the patient.
Certified Pharmacy Technician
Walgreens
Charlotte, NC
2015.09 - 2022.08
- Assist Pharmacists in filling 175+ prescriptions each day by locating and dispensing orders precisely and efficiently
- Verify insurance eligibility and coverage; recognized as processing the highest number of insurance claims within team
- Calculate drug dosages and prepare prescription labels for Pharmacist approval
- Closely monitor inventory levels and outdated products; improved filing system to ensure inventory record accuracy, using Microsoft Excel.
Pharmacy Technician
CVS Health
Atlanta, GA
2005.02 - 2014.06
- I worked as a pharmacy technician where I established pharmacological knowledge, attention to details, teamwork, good numeracy skills, and computer competencies.
Education
Secondary School Education in Biology -
Bethune-Cookman University
01.2006
High school diploma -
Orangeburg Wilkinson
06.2002
Skills
- Pharmacy Technician Experience
- Typing
- Compounding Medications
- Medical Billing
- Cash Handling
- Insurance Verification
- Anatomy Knowledge
- HIPAA
- Order Entry
- Medical Terminology
- Medical Records
- Physiology Knowledge
- Aseptic Technique
- ICD-10
- Medical Office Experience
- Computer Operation
- Medical Coding
- Hospital Experience
- Data Entry
- ICD-9
- Certified immunizer (3 years)
- Phone Etiquette
- Expert Problem Solving
Certification
- Active State Board of Pharmacy Registered Technician
- PTCB Certification
- Pharmacy Technician Certification
Additional Information
Certified immunizer
Timeline
Pharmacy Billing Specialist
Guardian Pharmacy of the Piedmont
2023.12 - Current
Certified Pharmacy Technician (CPhT)
Atrium Health
2022.08 - 2023.12
Certified Pharmacy Technician
Walgreens
2015.09 - 2022.08
Pharmacy Technician
CVS Health
2005.02 - 2014.06
Secondary School Education in Biology -
Bethune-Cookman University
High school diploma -
Orangeburg Wilkinson