LaToya Talford
Huntersville,NC
Summary
Transportation Operations Professional specializing in public transportation and service coordination. Resolved operational issues and ensured safety compliance while enhancing customer service through effective communication with drivers, dispatch, management, and public agencies. Demonstrated leadership as Lead Driver/Trainer, promoting a culture of safety and reliability in transit operations.
Overview
24
24
years of professional experience
Work History
Bus Operator
Transit Management of Charlotte
Charlotte, NC
10.2025 - Current
- Safely operate public transportation buses along assigned routes while complying with city, state, and company safety requirements.
- Delivered professional customer service and assisted passengers, including those with disabilities, ensuring a safe and comfortable transit experience.
- Achieved on-time performance by adhering to assigned schedules and effectively communicating with dispatch about route and service changes.
- Conduct pre-trip and post-trip inspections to identify safety or operational concerns and ensure vehicle readiness.
- Represented transit organization with professionalism, prioritizing safety, reliability, and customer service.
Bus Driver
Charlotte Mecklenburg Schools
Charlotte, NC
10.2023 - Current
- Safely transport students to and from school and school-related activities while following transportation and safety requirements.
- Conduct pre-trip and post-trip inspections and report vehicle concerns.
- Maintained safe and orderly environment, enforcing transportation safety rules to protect students.
- Communicated with school staff, parents, and transportation supervisors to address transportation needs and concerns effectively.
Lead Driver / Trainer
Navaree Corp
01.2019 - 01.2023
- Led training for new hires on transportation procedures and the Parascope system.
- Supported new employees through training and helped reinforce safe, reliable transportation practices.
- Reported field issues and operational concerns to management, facilitating timely resolutions and improving service reliability.
- Trained new employees, reinforcing safe transportation practices and enhancing overall operational safety.
Front Office Secretary / Dispatcher
A1 Patient Transport
Charlotte, NC
01.2016 - 01.2017
- Coordinated transportation services among Department of Social Services, clients, drivers, and Charlotte-Mecklenburg Police Department to ensure compliance and efficiency.
- Managed incoming and outgoing calls while fostering professional relationships with contracted clients, individual clients, and drivers to enhance communication.
- Scheduled wheelchair and ambulatory transportation services tailored to individual customer needs, ensuring timely and reliable service.
- Collaborated with management to modify daily routes to accommodate customer needs.
- Scheduled vehicle maintenance to support safe and reliable service availability.
Transportation Coordinator
Saturn Nursing & Rehabilitation
Charlotte, NC
01.2015 - 01.2016
- Coordinated client transportation and appointment schedules to ensure on-time service delivery.
- Assisted clients with special needs, enhancing overall customer satisfaction.
- Monitored and reported driver issues, addressing safety concerns and ensuring compliance with licensing requirements.
- Responded to resident/participant inquiries, requests, and complaints and referred unresolved matters to a supervisor.
Dispatcher / Front Office Secretary / Scheduler
City Cab LLC
Charlotte, NC
01.2012 - 01.2014
- Coordinated transportation services with Department of Social Services, clients, drivers, and Charlotte-Mecklenburg Police Department to ensure compliance and efficiency.
- Managed incoming and outgoing calls, facilitating communication among contracted clients, individual clients, and drivers to streamline operations.
- Arranged wheelchair and ambulatory transportation services for clients, ensuring timely pickups and drop-offs.
- Coordinated vehicle maintenance scheduling, ensuring reliable transportation service and minimizing service interruptions.
- Collaborated with management to modify daily routes to meet customer transportation needs.
CEO
TSE Inc.
Charlotte, NC
03.2003 - 01.2012
- Led transportation business operations while addressing the needs of employees, customers, investors, communities, and regulatory requirements.
- Organized employee training to enhance customer service and improve consumer interactions.
- Maintained transportation service contracts with Department of Social Services, ZoneCare, ProCare, PTI, and other transportation vendors.
- Reviewed and resolved business and consumer complaints while coordinating delivery of over 150 transportation trips daily.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC 05.2018 - 09.2018
Skills
- Transit operations
- Dispatching & Scheduling
- Route & Schedule Coordination
- Route Optimization
- Safety & Regulatory Compliance
- Driver/Vehicle Compliance Monitoring
- Safety Training Coordination
- ADA transportation
- Communication with Dispatch
- Customer service
Timeline
Bus Operator
Transit Management of Charlotte
10.2025 - Current
Bus Driver
Charlotte Mecklenburg Schools
10.2023 - Current
Lead Driver / Trainer
Navaree Corp
01.2019 - 01.2023
High School Diploma -
Central Piedmont Community College
05.2018 - 09.2018
Front Office Secretary / Dispatcher
A1 Patient Transport
01.2016 - 01.2017
Transportation Coordinator
Saturn Nursing & Rehabilitation
01.2015 - 01.2016
Dispatcher / Front Office Secretary / Scheduler
City Cab LLC
01.2012 - 01.2014
CEO
TSE Inc.
03.2003 - 01.2012