Latoya Trotter
Dolton,IL
Summary
Dedicated and experienced massage therapist with a strong background in administrative roles within a physical therapy clinic. Demonstrated ability to provide exceptional customer service and support to clients while maintaining organized clinic operations. Proficient in various massage techniques and adept at fostering a positive and relaxing environment. Transitioning skillset to leverage administrative expertise and client-focused approach into a customer service position with a health insurance company. Excellent communication skills, attention to detail, and a commitment to ensuring client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Massage Therapist/Administrative Assistant
Symmetry Physical Therapy
Miami, FL
04.2017 - 02.2024
- Performed therapeutic massages tailored to individual patients needs.
- Collaborated with the Doctor of Physical Therapy to enhance patient treatment plans.
- Maintained a clean and organized treatment space, ordered and restocked supplies.
- Welcomed and assisted patients with a warm and friendly manner.
- Handled administrative duties, including scheduling appointments, managing patient records and coordinating front desk activities.
- Insurance verification via web portal or phone.
- Discussed and educated patients on insurance benefits and financial obligations.
- Completed authorization/precertification, and medical records requests in a timely manner.
- Reconciled patient charges.
- Audited and monitored schedule efficiency.
- Monthly reconciliation of claims, coordinated with billing department for any audits, reviews or follow ups as needed.
Massage Therapist
Body Well Therapy Mobile Massage
Fort Lauderdale, FL
12.2013 - 03.2020
- Outcall massage therapist providing corporate chair massage and therapeutic massage to guests of hotels contracted with the company and residential clients.
- Performed therapeutic sports, deep tissue, hot stone, cupping and Swedish massage on clients.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
Education
Certificate - Massage Therapy
Chicago School of Massage Therapy
Chicago01-2005
Skills
- Massage Therapy
- Swedish Massage
- Deep Tissue Massage
- Sports Massage
- Hot Stone Massage
- Cupping
- Treatment Planning
- Client Relations
- Insurance Eligibility Verifications
- Front Desk Management
- Administrative Procedures
- Calendar Management
- Workflow Optimization
- Microsoft Outlook
Certification
- Illinois State License in Massage Therapy, 2006
- Florida State License in Massage Therapy, 2013
Timeline
Massage Therapist/Administrative Assistant
Symmetry Physical Therapy
04.2017 - 02.2024
Massage Therapist
Body Well Therapy Mobile Massage
12.2013 - 03.2020
Certificate - Massage Therapy
Chicago School of Massage Therapy
Similar Profiles
Leanora EricksonLeanora Erickson
Front Desk Receptionist at Symmetry Physical TherapyFront Desk Receptionist at Symmetry Physical Therapy
Stephanie BarrettStephanie Barrett
Rehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLCRehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLC
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical
Howard SimmonsHoward Simmons
Director of Retail Sportsbook Operations at Wind Creek HospitalityDirector of Retail Sportsbook Operations at Wind Creek Hospitality
Jaresha JacksonJaresha Jackson
Crew Member at Popeyes ChickenCrew Member at Popeyes Chicken