Latoya Trotter
Chicago
Summary
Dedicated professional with extensive experience at the Chicago Transit Authority, excelling in customer service and cleaning expertise. Proven ability to enhance facility cleanliness and ensure safety compliance while effectively managing high-stress situations. Skilled in restroom care and damage reporting, fostering a respectful environment and increasing customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Janitor
Chicago Transit Authority, CTA
08.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supervised supplies in inventory and submitted reorder requests.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Customer Service Representative
Chicago Transit Authority, CTA
06.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Asset Protection Associate
Wal-Mart Supercenter
04.2020 - 08.2023
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Wrote reports for internal and external crime, burglary, or theft.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
Education
Associate of Applied Science - Business Administration
City Colleges of Chicago
Chicago, IL06-2012
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Snow removal
- Bathroom sanitation
- Safety compliance
- Spot cleaning
- Heavy lifting
- Damage reporting
Accomplishments
- Promoted from Student Helper to Custodian after just 9 months of employment.
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified supervisor, walmart - 2 years
Languages
English
Full Professional
Timeline
Janitor
Chicago Transit Authority, CTA
08.2023 - Current
Asset Protection Associate
Wal-Mart Supercenter
04.2020 - 08.2023
Customer Service Representative
Chicago Transit Authority, CTA
06.2014 - Current
Associate of Applied Science - Business Administration
City Colleges of Chicago
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