La Toya Wade

Performed a wide range of administrative and clerical duties which included copying, filing, answering and directing inbound phone calls. Maintaining and ordering office supplies.

Scheduled and coordinated deliveries communicated with drivers, customers, and internal staff to facilitate smooth operations.

Handled all customer complaints and other issues.

Executed administrative and clerical tasks including filing, emailing, document preparation, and faxing to maintain organized records and support office operations.

Coordinated and dispatched loads for delivery drivers, ensuring accurate and timely assignment of deliveries.

Resolved customer issues professionally and efficiently, maintaining positive relationships and ensuring customer satisfaction.

Processed and reviewed quality control checks for life and accidental death insurance policy applications, verifying accuracy, completeness, and compliance with established guidelines.

Requested, ordered, and processed medical records and supporting documentation for prospective life insurance applicants.

Processed leads for customer inquiries seeking information on life and accidental death insurance.

Researched and processed payments received without account information to help ensure funds were applied to the correct accounts.

Prepared and processed payoff letter for car dealerships when liens were not secured within the required timeframe.

Assisted with collecting outstanding payoff amounts from car dealerships when vehicle liens were not properly secured.

Coordinated with car dealerships and the Department of Motor Vehicles (DMV) to verify and ensure the proper recording of company liens.