LaToya Washington
Sweetwater,TX
Summary
Accomplished Assistant Manager at Shoe Sensation, adept in team leadership and problem-solving, significantly enhancing customer service and operational efficiency. Demonstrated expertise in cash handling and fostering strong verbal communication, leading to improved accuracy in financial transactions and positive customer feedback. Proven track record in creating a safe, organized work environment and driving team performance.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dairy Queen Restaurant
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Manager
Shoe Sensation
08.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Agent
LaQuinta Inn & Suits
06.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Microtel Inn and Suites
03.2020 - 05.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Sweetwater High School
Sweetwater, TXAssociate Degree - Health Information Technology
Texas State Technical College
Sweetwater, TXSkills
Positive Attitude
Cash Handling
Team Leadership
Problem-Solving
Customer service focus
Strong verbal and written communication
Timeline
Shift Leader
Dairy Queen Restaurant
06.2024 - Current
Assistant Manager
Shoe Sensation
08.2022 - 04.2024
Front Desk Agent
LaQuinta Inn & Suits
06.2021 - 08.2022
Front Desk Agent
Microtel Inn and Suites
03.2020 - 05.2021
High School Diploma -
Sweetwater High School
Associate Degree - Health Information Technology
Texas State Technical College
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