LaToya Washington
Fairfield,CA
Summary
Dynamic, results-oriented professional with a demonstrated track record of thriving in fast-paced, high-pressure environments. Exceptional communication, productivity, and leadership capabilities enhance a strategic mindset and innovative problem-solving skills, ensuring meticulous attention to detail across all tasks.
Overview
10
10
years of professional experience
Work History
Residential Counselor
Centurion
Fairfield, California
09.2026 - Current
- De-escalated crisis situations using calm communication and active listening techniques.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Communicated resident concerns to clinical staff and shift supervisors.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Led group activities that promoted social skills and community living readiness.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Performed regular rounds to monitor resident well-being and identify any potential issues. to keep residents and areas safe and secure.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Coordinated transportation for clients to ensure access to appointments and activities, promoting engagement.
- Enforced rules and regulations to maintain order and safety within residential programs.
- Documented incidents, progress notes, and handoff reports for residential program staff.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Supervised self-administration of medications for residents.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
Assistant Site Coordinator
Think Together, Inc
Fairfield
06.2025 - 06.2026
- Created and organized program schedule to include academic, recreation, and enrichment activities.
- Managed day-to-day operations of expanded learning program.
- Enhanced program quality by developing and implementing engaging after-school activities tailored to students' interests.
- Developed individualized learning plans for students requiring additional support, ensuring that their academic needs were met in the after-school setting.
- Boosted overall student performance by providing academic support, tutoring services, and homework assistance.
- Mentored and guided students through various challenges, fostering resilience and personal growth.
- Incorporated social-emotional learning into daily activities to enhance students' self-awareness, decision-making skills, and empathy.
- Enhanced program quality by developing and implementing engaging after-school activities tailored to students'' interests.
- Incorporated social-emotional learning into daily activities to enhance students'' self-awareness, decision-making skills, and empathy.
- Established a safe and inclusive learning environment, fostering positive relationships among students, staff, and parents.
- Invested in staff professional development by conducting classroom observations, assessing needs, engaging in coaching conversations and referring staff to training sessions.
- Created inviting space for student relaxation and recreational activities, promoting a positive after-school environment.
- Provided training, guidance and ongoing support to program staff.
- Managed behavioral issues and used positive behavior strategies for groups of up to 100 students.
- Implemented student safety measures across the program to minimize accidents.
- Connected and frequently communicated with students and parents regarding programs, policies, and procedures.
- Maintained confidentiality of records by using appropriate data security methods.
- Stayed current on guidelines to maintain compliant program.
Site Director
Champions (Kindercare)
Suisun, California
09.2021 - 01.2025
- Facilitated conflict resolution among families, teachers, and administration, improving communication and collaboration.
- Trained staff on classroom management techniques, fostering a positive learning environment.
- Prepared facility for emergency evacuations to ensure safety during emergencies.
- Managed financial reporting and payroll processes, ensuring accuracy and accountability.
- Supervised orientation and evaluation processes for supervisors and youth development teachers.
- Monitored employee payroll, supply budgets, and maintained equipment effectively.
- Communicated with parents to discuss student progress and address academic concerns. to discuss student progress and address concerns. to address concerns and share information, school staff, and community partners.
- Created staff schedules to ensure optimal coverage during all shifts. to ensure adequate coverage for all shifts. for effective coverage and shift assignments.
- Provided instruction to new staff on site procedures and expectations for effective integration. on operational procedures on site procedures and expectations.
Mental Health Unit Associate
Adventist Health
Vallejo, California
06.2016 - 01.2020
- Provided emotional and psychological support to clients in crisis situations.
- Coordinated conservatorships, effectively addressing and supporting individualized patient needs.
- Monitored behavior changes and reported concerns to clinical team members.
- Monitored patient vitals to ensure safety and well-being.
- Conducted Q15 minute checks and safety searches for risk management.
- Documented client progress in care records and shift handover notes.
- Updated schedules daily, notifying nurse managers of staffing requirements and shift changes.
- Observed safety protocols when working with potentially violent or suicidal individuals.
Education
Certificate - Certified Nursing Assistant
Sac Med Training
Sacramento, CA 02.2026 - 04.2026
Certificate - Medical Assistant
Chabot College
Hayward, CASkills
- Behavioral Interventions
- Client Engagement
- Training facilitation
- Conflict resolution
- Staff management
- Team collaboration
- MS Office Suite Proficiency
- Teams
- SharePoint
- Data Organization
- Detail Oriented
- Growth Mindset
- Patient care
- Vital signs
- Medical terminology
- Clinical documentation
- Electronic health records
- Crisis intervention
- Team communication
- Resident counseling
- HIPAA protocols
- Progress monitoring
- Multicultural sensitivity
- Counseling and coaching
- Case file management
- Multitasking
- Program development
Timeline
Residential Counselor
Centurion
09.2026 - Current
Certificate - Certified Nursing Assistant
Sac Med Training
02.2026 - 04.2026
Assistant Site Coordinator
Think Together, Inc
06.2025 - 06.2026
Site Director
Champions (Kindercare)
09.2021 - 01.2025
Mental Health Unit Associate
Adventist Health
06.2016 - 01.2020
Certificate - Medical Assistant
Chabot College