La’Toya Wilkerson

• Managed high call volumes for Dealer Services, maintaining a professional demeanor throughout the day and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

• Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
• Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
• Administered soothing hand massages as part of manicure services, enhancing overall customer experience and encouraging repeat visits.
• Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Kept tidy and organized area to comply with cleanliness standards.
• Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
• As a small business owner, I perform manicures and pedicures. I specialize in acrylic nails, gel X nails, nail art & designs. I keep inventory for nail supplies as well as retail products. I keep record of the dates & times of all sanitized stations. I sterilized all utensils & properly store them in a sterol area. I make house calls & take payments through a booking app.

I was to travel to different locations, set up for Covid Vaccines, and collect patient information as a scriber in order for them to receive the Covid vaccine.

• I was to perform basic to advanced healthcare duties under the supervision of an LPN or RN. I built rapport with every patient/resident in the community. I was to groom, feed, toilet, shower, give bed baths, change linen, operate assisting machinery, complete ADLs and report any changes for each patient/resident under my care to the Charge Nurse.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.

I traveled to several facilities in county & the surrounding counties, that were short of staff, to provide service to the patients/ residents. I was to perform basic to advanced healthcare duties under the supervision of an LPN or RN. I built rapport with every patient/resident in the community. I was to groom, feed, toilet, shower, give bed baths, change linen, operate assisting machinery, complete ADLs and report any changes for each patient/resident under my care to the Charge Nurse.

• I worked for a variety of companies contracted under Ansafone. I was the answering service for doctors, lawyers and other companies when they were not conducting business or was too busy to answer. I dispatched for towing companies, and sold products for companies such as Honey Baked Ham, Hale Grove, and See’s Candies.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Maintained up-to-date knowledge of product and service changes.