Latoya Williams
Covington
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Exceptional communication and interpersonal skills. Committed to pursuing best practices related to employee development and retention. A reliable leader who has consistently exceeded expectations, delivering remarkable results in sales and customer service.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Scout
Navy Talent Acquisition Group Atlanta-US Navy
12.2020 - Current
- Develop and implement effective recruiting plans to achieve assigned missions
- Analyze market trends and recruiting efforts to make adjustments
- Supervise and coordinate marketing, prospecting, interviewing, processing, classification, and onboarding activities
- Provide leadership, career information, mentoring, training, and coaching to assigned personnel, including Future Sailors and Collegiates
- Build strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
- Network with media, educators, civil officials, and community leaders to foster Navy awareness
- Enforce policies, programs, and best business practices to ensure compliance.
- Partnered with local businesses and organizations to establish mutually beneficial relationships that supported both recruitment objectives and community needs.
- Managed applicant tracking system efficiently, ensuring data integrity while maintaining compliance with relevant policies and regulations.
Retail Specialist Recordskeeper/Operations Manager
USS Bataan, US Navy
11.2015 - 12.2020
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reduced financial discrepancies, effectively reconciling sales accounts and organizing information into accounting software.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Personal Banker
Wells Fargo
08.2013 - 11.2015
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Operate various computer software programs i.e Streamline, Microsoft Excel, and Hogan
- Research banking guidelines and statutory requirements to stay updated on new laws and applications
- Research beneficial investment opportunities and make recommendations to senior management
- Create solutions in the areas of inventory, sales reporting, distribution and product upgrades
- Maintain minimal business expectations
- Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Perform outbound calls to potential prospects
- Go to offsite locations to recruit new account holders
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Customer Service Representative, II
T-Mobile
05.2012 - 08.2013
- Investigated and resolved customer inquiries and complaints quickly.
- Maintain several statistics
- Provide reassurance of the company
- Maintain compliance of schedule
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Education
No Degree - Human Resources
Saint Leo University
Saint Leo, FL12.2025
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
Saint Leo, FL10.2022
Skills
- Strong problem solver
- Goal driven
- Navy recruiter certified
- Naval Safety and Environmental certified
- CPR/First Aid
- Proficient in Microsoft Word, Power point , Streamline Software, and Microsoft Excel
- Conflict Mediation
Activities Clubs
- Teens in Action with Goals, 08/01/05, 2015
- Concerned Women, 11/01/08, Present
- Morale, Welfare, and Recreation Committee, 09/01/16, Present
- First Class Petty Officer Association, 12/01/20, Present
Volunteer Experience
- The Soup Kitchen
- Teens in Action with Goals
- Salvation Army
Additional Information
Certifications
- SHIPS STORE AFLT RES OP MGT II
- ENL NAV RCRTNG ORIEN/RCRT CANV
Timeline
Talent Acquisition Scout
Navy Talent Acquisition Group Atlanta-US Navy
12.2020 - Current
Retail Specialist Recordskeeper/Operations Manager
USS Bataan, US Navy
11.2015 - 12.2020
Personal Banker
Wells Fargo
08.2013 - 11.2015
Customer Service Representative, II
T-Mobile
05.2012 - 08.2013
No Degree - Human Resources
Saint Leo University
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
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