Latoya Robinson
Riverdale,GA
Summary
Experienced Customer Service Representative with over 20 years of experience in Forklift/ Warehousing Lead. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Age Order Management Clerk/ Shipping Clerk/ ExtractionClerk
DHL Supply Chain ASOS
03.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed over 45 associates on extraction project to move product in warehouse to new slots for new merchandise to be received.
- Managed over 10 associates in shipping to make sure product is loaded on correct truck to be shipped to customers on time.
- Ran waves for products to be picked so customer orders will be packed and shipped ontime.
Package handler/ Gateway
UPS
01.2020 - 03.2022
- Unload inbound containerized aircraft to be sorted for other destinations
- Wing walk aircraft in to make sure nothing is in way of aircraft parking.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Proved successful working within tight deadlines and fast-paced environment
Outbound Loader/Team Leader
HOME DEPOT
09.2013 - 12.2018
- Use standup forklift to load outbound trailers with product for stores
- Scanned pallets at door to load onto truck
- Moved products thru out building to designated area.
- Lead over 10 associates and made sure trucks was loaded correctly and all merchandise was accounted for to go to customer.
- Researched products to locate to and make sure count was accurate to make sure loaders had products for order.
Cargo Agent
DELTA AIRLINES
10.1995 - 01.2012
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues
- Liaised with customers provide status updates and explain cargo shipment delays
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo
- Utilized computer systems to manage cargo shipments and accurately track goods
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards
Education
Some College (No Degree) - Business Management
SOUTHERN CRESCENT TECHNICAL COLLEGE
Griffin, GAHigh School Diploma -
JONESBORO HIGH SCHOOL
JONESBORO, GA07.1995
Skills
- Professional
- Standup/ Sit down forklift
- Buildup of containers for import and export
- Cargo coordinator tracking and tracing
- Complex Problem-Solving
- Administrative Support
- E-Commerce
- Cargo and Freight
- Supervision and leadership
- Multitasking Abilities
Certification
Forklift
Timeline
Age Order Management Clerk/ Shipping Clerk/ ExtractionClerk
DHL Supply Chain ASOS
03.2022 - Current
Package handler/ Gateway
UPS
01.2020 - 03.2022
Outbound Loader/Team Leader
HOME DEPOT
09.2013 - 12.2018
Cargo Agent
DELTA AIRLINES
10.1995 - 01.2012
Some College (No Degree) - Business Management
SOUTHERN CRESCENT TECHNICAL COLLEGE
High School Diploma -
JONESBORO HIGH SCHOOL
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